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Publicatie datum 12.06.2023

Customer Interaction Specialist-English & Other Specified Language (Dutch)

JOB TITLE: Customer Interaction Specialist - English & Other Specified Language (Dutch)

Pay: £11.62

Location: NE29 6EE


You'll be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere. As well as being comfortable working in a performance-driven contact centre environment with confidence. Ability to be communicate fluently in English language and second language (Dutch) , both verbal and written.


- providing professional and efficient customer sales and service in all duties22000

- making reservations and handling enquiries via: voice, email, chat and other web response solutions, in order to fulfil customer requirements

- first contact resolution of customers and clients queries, requests, orders and complaints

- proactively contact existing and potential customers with the aim of up-selling products

- match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products


- previous contact centre experience is ideal

- good proficiency and navigation skills around a pc, excellent keyboard skills

- good telephone manner with a clear speaking voice

- good communication skills and the ability to build rapport with the customer

- ability to work well in a team

flexible to work at all times in the contact centre, including evenings and weekends


- delivery of targeted personal quality and performance scores

- delivery of departmental KPI's and SLA's

- manager observation

- customer feedback (internal/external)

- compliance delivery

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