Customer Service Advisor - Dutch Speaking

An internationally recognised brand in Watford need a Dutch speaking Customer Service Advisor with excellent English, £25-28K, 37.5 hours a week (HYBRID working) salary dependent on experience. Excellent opportunity.

Key Responsibilities:

To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing; using telephone, e-mail and fax to provide our customers with an efficient, reliable service

To respond effectively to queries relating to customer orders and deliveries

To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts

To resolve customer complaints and invoice queries

To raise credits & adjustments on customer accounts and to liaise with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner

To be in regular contact with our Sales Account Managers and local SPG contacts, and to ensure relevant information relating to customer orders & deliveries (especially changes to expected customer demand - abnormal orders, postponed or cancelled deliveries, etc) is communicated in a timely manner

To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)

To implement process improvements which will improve operational effectiveness and enhance profitability

To ensure that customer account records are kept up to date for audit purposes

To identify and resolve with the data management team any master data errors affecting the OTC process

To provide support for other members of the team (and back up as required for other CFT teams)