Roemenië, BucharestRoemenië, Bucharest

AUTO1 Group

Publicatie datum 11.05.2023

1 hebben gesolliciteerd


Customer Service Agent, Dutch Speaker (f/m/x)

Choose challenge. Choose pace. Choose growth.

Our customer service is not only the first point of contact for our customers but also the flagship of our company. By providing superior and unique services, we ensure that our customer's expectations are consistently exceeded and customer satisfaction is always outstanding.

Be part of our colorful and motivated customer service team and contribute to the professional phone support of our private customers by coordinating appointments for our branches. With your support, you will help to continuously improve our service quality.

Your new role

  • An attractive mix of inbound and outbound calls - no sale and no acquisition
  • Appointment coordination and planning
  • Identify customers’ needs, clarify information, research every issue, and provide optimal solutions
  • Varied tasks in customer service, always help at hand
  • Go the extra mile to engage customers

Your skills

  • 1 year of experience in customer service or other customer-facing sectors
  • Very good written and spoken Dutch language skills
  • Excellent communication skills and strong customer orientation with always a friendly and professional demeanor and empathy
  • Experience with Microsoft Office and Google Applications 
  • Motivation to work in customer service - experienced or newcomer

You get extra credit for

  • Bachelor’s Degree
  • Interest in the automotive sector

Our offer

  • Hybrid work
  • A nice office just 1 minute far from Pipera metro station
  • A warm team atmosphere and fun team events
  • Private health insurance via medicover
  • Open communication and delivering results are more important to us than a dress code


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