Roemenië, BucharestRoemenië, Bucharest


Publicatie datum 15.08.2023

Customer Service Consultant - Process Associate - Dutch - Hybrid Bucharest

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

Inviting applications for the role of Customer Service Consultant - Process Associate - Dutch - Hybrid Bucharest

• The purpose of this position is to communicate verbally/in written with the clients and the related departments in order to perform the roll of Customer Experience employee, according to the Standardized Operating Procedures and Work Instructions
• Answering phone calls in the mentioned languages, with a nice, controlled voice
• Being able to communicate effectively both verbal and in writing
• Verify and update customer information during each interaction
• Able to sense other people's emotions and provide the answer or support based on their needs
• Have a high-level tolerance without losing temper or being irritated by the day-to-day situation
• Receiving and placing customer instructions for the in-scope products/services (financial lease, hire purchase)
• Projecting a positive image of the company and brand
• Implementing changes using your creativity and focus on process improvement
• Correct and complete documentation of all customer interactions in the different systems used
• Using time effectively and prioritize the daily tasks accordingly
• Sharing with all team members any relevant knowledge obtained through customer interactions
• Attending training sessions
• Arranging working schedules with colleagues flexibly, according to business needs
• Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis
• Providing assistance to new colleagues whenever required
• Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date

Minimum qualifications
• Fluent language skills of Dutch and English
• Bachelor's degree
• The ability to efficiently, clearly and adequately (appropriately) express functional needs, opinions, knowledge and information in daily interactions with others
• Customer oriented

Encouraged qualifications
• Relevant experience in phone customer service / call center
• High motivation and ability to learn
• Ability to work under time pressure
• Proactive approach
• Solution-oriented
• Flexible
• Team player

What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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