Polen, Krakow (Cracow)Polen, Krakow (Cracow)


Publicatie datum 05.09.2023

1 hebben gesolliciteerd

Disputes Specialist with Dutch

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to "WOW" the world with our expertise, passion and pride to be GREEN.We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

  • driving improvements, is customer oriented and uses language skills to liaise with local customers and understands their pain points
  • using strong analytical and digital skills to create better insights, ensure disputes are resolved and prevented from repeating in future
  • demonstrating pro-activeness in improving customer satisfaction and reducing timelines for disputes resolution, facilitates the identification and resolution of any customer disputes
  • managing customers queries, solves and closes disputes and performs root cause analyses
  • acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors,Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections
  • working collaboratively with other HGSS teams (MDM and other Front and Back Office teams) to ensure effective delivery of collection processes and that standards are being followed
  • regularly updating the Team Leader about developments and progress of dispute resolution progress, opportunities and challenges
  • driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan
  • ensuring process controls, policies and compliance are adhered to and suggest any improvements as appropriate
  • maintaing complete and up to date process documentation.

You are a good candidate if you have:

  • dutch language skills on a minimum C1 level
  • english language skills on a fluent level
  • minimum 1 year experience related to Order to Cash area (preferably Collections or Disputes)
  • strong communication and problem solving skills
  • experience with SAP and Excel systems
  • strong analytical skills
  • strong understanding of end2end Order to Cash process
  • business knowledge including logistic part
  • ability to translate rout causes into improvements
  • problem solving skills.

What we offer:

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