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Dutch speaking Customer Service Representative - Home office

transcosmos
transcosmos
Publicatie datum 09/07/2022
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Hongarije, Debrecen
4 hebben gesolliciteerd

Description

This is a work-from-home job and you will need the following:

- hard-wired internet connection (at least 30mbps)

- Professional home-working environment (quiet atmosphere/home-office/etc)

*All other IT equipment is provided*

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Languages: English (B2), Dutch (B2)

Hours to cover: Monday-Friday, 9:00 Am - 6:00 Pm, 8hrs / day, 40 hours / week

As a Customer Service Representative, you will be primarily responsible for providing frontline customer support, technical support and e-commerce after-sales service via phone, chat and/or email. You will provide information about products and services, help with processing orders, respond to customer enquiries, and process returns.

Key Tasks:

  • Repairs calls and emails - Looking up repair status and questions about repairs for business that have sent watches in on behalf of consumers. Tracking, lost in post claims, explaining quotations, adding missing proof of purchase to the system , copy invoices and quotations
  • Requesting credit notes when items cannot be repaired or replaced
  • Swap offers - sending B2B client offer letters to give their customer for out of warranty items to come to us direct for a discounted new watch when we cannot repair
  • Spare parts - adaptability queries, tracking, orders, order changes, freight claims, credit notes for returns
  • Wearables troubleshoot to assist our B2B customers who have consumers in stores with issues
  • Warranty questions about wearables
  • Footer Burger van buiten de EU/EER/Zwitserland?

    Je bent van harte welkom om te solliciteren! – Zorg er, voordat je solliciteert, wel voor dat je voldoet aan de toelatingscriteria voor werken binnen de Europese Unie.

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