Polen, GdanskPolen, Gdansk


Publicatie datum 22.12.2023

Dutch speaking IT Support Engineer_Associate II - Cloud Infrastructure Services

Job Description

We are recruiting for a Dutch + English speaking IT Service Desk Specialist who will join our team Gdansk, who provide functional and technical support in Workplace Services area for the employees of our customers.

Shifts: No 24/7 shifts

Location: UST Gdansk office - hybrid model

Join: Feb 2024

Languages: Fluent in Dutch + English

Technical Support
  • Provide remote first and second level support to our end users within their Workplace environment
  • Be the first point of contact for all request regarding hardware and software
  • Log and manage user incidents received by phone, email, ticket or other channel
  • Provide solutions or workaround to our end users
  • Report problem based on ITIL best practice
  • Recommend IM&T Services modifications to reduce user impact
  • Participate to different testing, deployment and stabilisation activities
  • Contribute in all aspects of continuous improvement

  • Ability to provide support using Dutch & English
  • Update and acknowledge tickets logged by requester's and communicate about resolution progress
  • Provide basics end-user training or instruction on workplace services
  • Ensure satisfactory customer service and prompt response times to the requester's
  • Share support knowledge with peers and maintain associated documentation
  • Escalate issues or outages
  • Maintain good working relationships and positively influence others to successfully produce customer satisfaction

What you will bring:
  • University degree in IT or equivalent years of experience in IT field
  • Minimum 3 years of experience in domain of expertise
  • Fluent in English and Dutch
  • Strong knowledge of Microsoft-based operating systems
  • General knowledge of IT infrastructure (Lan, WAN, Windows servers, active directory) Good knowledge of IT hardware (PC, Printer, scanner, smartphones etc.)
  • Basic Knowledge in SAP system (account, print)
  • ITIL qualification would be appreciated

Hurry & apply for a more details conversation!

Meer vacatures in Polen

Vind jouw appartement in Polen


Om Werkeninhetbuitenland goed te laten functioneren gebruiken wij cookies. Door gebruik te maken van deze website, geeft je toestemming voor het gebruik van cookies.