job
Polen, GdanskPolen, Gdansk

UST

Publicatie datum 22.12.2023

Dutch speaking IT Support Engineer_Associate II - Cloud Infrastructure Services

Job Description

We are recruiting for a Dutch + English speaking IT Service Desk Specialist who will join our team Gdansk, who provide functional and technical support in Workplace Services area for the employees of our customers.

Shifts: No 24/7 shifts

Location: UST Gdansk office - hybrid model

Join: Feb 2024

Languages: Fluent in Dutch + English

Technical Support
  • Provide remote first and second level support to our end users within their Workplace environment
  • Be the first point of contact for all request regarding hardware and software
  • Log and manage user incidents received by phone, email, ticket or other channel
  • Provide solutions or workaround to our end users
  • Report problem based on ITIL best practice
  • Recommend IM&T Services modifications to reduce user impact
  • Participate to different testing, deployment and stabilisation activities
  • Contribute in all aspects of continuous improvement


Communication
  • Ability to provide support using Dutch & English
  • Update and acknowledge tickets logged by requester's and communicate about resolution progress
  • Provide basics end-user training or instruction on workplace services
  • Ensure satisfactory customer service and prompt response times to the requester's
  • Share support knowledge with peers and maintain associated documentation
  • Escalate issues or outages
  • Maintain good working relationships and positively influence others to successfully produce customer satisfaction


What you will bring:
  • University degree in IT or equivalent years of experience in IT field
  • Minimum 3 years of experience in domain of expertise
  • Fluent in English and Dutch
  • Strong knowledge of Microsoft-based operating systems
  • General knowledge of IT infrastructure (Lan, WAN, Windows servers, active directory) Good knowledge of IT hardware (PC, Printer, scanner, smartphones etc.)
  • Basic Knowledge in SAP system (account, print)
  • ITIL qualification would be appreciated


Hurry & apply for a more details conversation!

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