- Great work culture
- Attractive compensation package
- Opportunities for career growth & development
Our client is looking for a Dutch Speaking Technical Support Agent to join the team
Your responsibilities will include:
- Answering and resolving technical questions or issues raised by customers through telephone, email, or other channels in a friendly and efficient manner.
- Identifying and analyzing customers' technical problems by actively listening and asking clear and concise questions.
- Providing exceptional customer service using your extensive technical knowledge gained through internal training and support systems.
- Gathering and documenting all relevant information for each customer contact to ensure a high level of service is delivered.
- Staying updated with new developments in the technical area, networks, and consumer electronics relevant to the position.
- Fluent in Dutch (C1/C2) and English in order to be able to effectively liaise with stakeholders in the region.
- You have excellent writing and verbal communication skills to simplify technical language for non-technical users.
- You demonstrate patience and empathy when communicating and solving customer issues.
- You stay informed about the latest IT and tech-related trends.
- You are proactive, self-motivated, and a great team player.
Our client offers international recruitment solutions and career consultancy for all industries across Europe. They deliver a premium service at all stages of the recruitment process, taking the time to get to know their clients and candidates on a personal level so that they can make the perfect match. their network of consultants comes from a recruitment background, with particular specialization in the finance, legal, technical, and multilingual industries.