job
Duitsland, FrankfurtDuitsland, Frankfurt

Equinix, Inc.

Publicatie datum 11.03.2024

Global Service Desk Agent - Dutch Speaking

Who are we?

Equinix is the world's digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Global Service Desk Agent - Dutch Speaking

Job Summary

We need a Global Service Desk Agent who can speak and write in fluent Dutch to join the team based in Frankfurt !

Your career at Equinix starts at the Service Desk. In this role you will gain expertise taking care of different customers and challenges, from resetting a password to handling complex datacentre issues for one of our biggest customers. With your effort our customers can continue their day-to-day business from your direct contribution.

When joining our team be prepared to learn a lot, laugh a lot but most of all be included in our Equinix family. Our Service Desk is an environment which is constantly changing and where you really can make a difference. Our atmosphere is informal, and your colleagues are driven and involved. Equinix is a company where there is room for your own initiatives, personal development and where improvement proposals are highly appreciated.

Responsibilities
  • Recording, analyzing, coordinating, and further processing of customer orders
  • Providing customer support via both telephone and e-mail
  • Ensuring the agreed service quality
  • Maintenance and control of access, and security
  • Maintenance of the Equinix online portals
  • First-level support


Qualifications
  • Experience in customer service is a plus
  • Very good written and spoken Dutch language skills
  • Good knowledge of the English language
  • Knowledge of MS Office (Outlook, Word, Excel) is a plus
  • Experience with CRM systems is a plus


Personal skills
  • You work independently and, in a team, reliably, result-oriented, and detailed
  • Excellent customer service understanding
  • You enjoy learning and are open to further training
  • Willingness to work shifts (24 * 7) with appropriate surcharges for Sunday / public holiday / night work


Our offer
  • Employment in a stable company with an established position in the market.
  • Possibility to work within fast growing world's 500 Fortune digital infrastructure company.
  • Challenging job in a dynamic, professional, international and multicultural environment.
  • Employee Assistance Program - assess to free counselling legal and financial consultations and crisis intervention.
  • Paid employee referral program.
  • Opportunity to work in supportive, inclusive environment with People-Centric Culture.
  • Competitive salary and bonus as well as a well-defined career path shaped to the individuals career focus & priorities.
  • Attractive benefits package


Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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