Publicatie datum 13.09.2023

9 hebben gesolliciteerd

GUCCI Client Advisor EMEA Client Services (Dutch Speaker)

Role Mission

Reporting to the Assistant Team Manager, the Client Advisor will provide outstanding client service to Gucci clients of both e-Commerce and Stores. He/She will promote the Brand and the collection, providing information, assistance and personalized client and sales experiences with an omnichannel approach.

Job Description

Key Responsibilities
  • Manages all incoming client communication (pre and post sales) for our e-Commerce and Stores, through the different available channels
  • Provides information on the brand's history and recent updates, as well as on stores and products' details and stock availabilities
  • Assists clients in placing distant orders by phone
  • Supports clients in case of complaints and returns (in cooperation with our Back Office team)
  • Reaches team's KPIs and targets in terms of performance quality and business results
  • Efficiently interacts with internal and external stakeholders (Clients, Stores, Back Office, Merchandising, Aftersales, Warehouse and Couriers)
  • Proactively contacts clients in order to develop his/her personal client book
  • Completes training respecting the deadlines defined by Training Manager and Team Manager

Key Requirements
  • Previous Client Service experience in Retail, Hospitality or e-Commerce
  • Fluent in Dutch and English. Knowledge of Italian is a plus
  • Client-centric mindset, willing to provide excellent customer service
  • Business-orientated, committed to achieve individual and team sales targets
  • Digital oriented, able or willing to work with different IT tools
  • Team player with good communication and interpersonal skills
  • Empathetic and curious approach
  • Able to manage stress with calm and proactivity

Job Type
Fixed Term (Fixed Term)

Start Date

Full time

G Commerce Europe S.p.A.

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