Human Resources Operations - Senior Process Associate - Dutch-Hybrid Wroclaw.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Human Resources Operations - Senior Process Associate - Dutch - Hybrid Wroclaw.

Responsibilities

- Providing proactive administrative support to employees of our client via non-voice and voice channels including: cases (HR One system), mailbox, chat and phone in Dutch and English
- Human Resources Administration (collecting documents from new employees, updating data in required system, registering new employees in the different systems).
- Answering to inquiries and resolving issues of different complexity
- Guiding internal clients through access tools and knowledge management portal.
- Navigating employees in Workday system for HR processes.
- Building good relationships with the customers and stakeholders.
- Managing database of inquiries
- Assistance in training activities within the team's scope delivered internally and externally

Minimum Qualifications

- Excellent oral and written communication skills, language skill Dutch (C1), English the same or communicative
- Ability to resolve routine problems and questions independently.
- Ability to pay close attention to detail and use time effectively.
- Multi-tasking capabilities to manage and follow up several caseloads.

Preferred Qualifications

- Ability to prioritize and coordinate own workload as well as cooperate with other team members to solve issues.
- Experience in HR or Customer Service will be an asset; the same in HR system (Workday) however, it is not mandatory for this role.

What can we offer?
• Attractive salary
• Stable job offer - employment contract
• Various trainings (initiating, soft skills)
• Possibility of development
• Benefits (Insurance, Luxmed, Multisport, Lunchpass Card, additional vacation days, biking policy)

As an Equal Opportunity Employer - we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate's absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.