job
Portugal, LisbonPortugal, Lisbon

Hiscox Ltd

Publicatie datum 16.01.2024

Insurance Administrator - Dutch Speaker

Job Type:
Permanent

Build a brilliant future with Hiscox

About us

HISCOX is an international insurer specialized in the market of luxury goods & property, and high end professional insurance. As experts in risk we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries we have a very international staff and encourage a culture that fosters inclusion and collaboration, offering exciting opportunities for personal and professional growth.

In our Lisbon office we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy work-life balance. As part of our commitment to our employees' well-being, we provide a 35-hour workweek along with the option for a hybrid working schedule.

The Role

The insurance administrator will mainly responsible for the following tasks:

- Handle inbound calls

- Allocate incoming and outgoing e-mails to various departments

- Process various administrative tasks

Key Responsibilities

- Assist clients and brokers with inquiries, providing information about insurance products and coverage, and addressing concerns or issues to ensure a high level of customer satisfaction

- Maintain organized and up-to-date records of policies and related documents to ensure compliance with regulatory requirements and facilitate efficient retrieval of information when needed;

- Apply strong organization and time management skills to capture and maintain accurate records, efficiently handle tasks and set priorities to meet KPI's and SLA's

Person specification:

- Proficient level of Dutch and English, good understanding of French

- Provide excellent interpersonal skills to establish a positive rapport with internal and external stakeholders.

- Apply strong analytical and problem-solving skills to correctly identify issues and determine the most effective solution, with a perfectionist's eye for detail and a strong sense of ownership

- Adhere to a company's policies and procedures when interacting with internal and external stakeholders

- Stay up-to-date regarding company's products, services and policies by attending training sessions and learning on the job every day. Having an inquisitive mind goes a long way.

Why Hiscox?

- Healthy work-life balance with our 35h/week and hybrid working system (2 times a week at the office) after finishing the first 3 months full-time training at the office

- Holidays: 25 days + 2 Hiscox Days (Extra two Annual Leave).

- Health insurance, gym allowance, pension plan etc.

- After 5 years work 1 month sabbatical leave.

- Team spirit with many opportunities to engage and an open culture.

Work with amazing people and be part of a unique culture

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