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Publicatie datum 09.11.2023
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IT Service Desk_ Dutch & Polish speaker (Associate II - Cloud Infrastructure Services)
We are recruiting for an IT Support / Service Desk Engineer with fluency in both Dutch & Polish language skills to join our Global Service Desk team in Poland.
Role:
- Provide the 1st and 2nd line of support using Dutch & Polish
- Possess experience in a similar position or somebody with a high level of IT knowledge
The role requires the willingness to work on rotational shifts.
Responsibilities:
- Provide telephone and email IT support to external customers.
- Use your troubleshooting skills and training to understand the technical issues and resolve them in a timely manner if possible.
- Help prioritise the daily technical IT calls and escalate them accordingly across the SMEs when required.
- Ensure the customer always receives first class IT support.
What You Need:
- Fluent Dutch & Polish (min. B2+)
- Good level of English (min. B1+)
- Experience supporting end users with technical IT issues
What We Believe:
We're proud to embrace the same values that have shaped UST since the beginning. Since day one, we've been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and to place people at the centre of everything we do.
Humility:
We will listen,learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honour our commitments and act with responsibility in all our relationships.
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