Wipro Technologies
Publicatie datum 07.11.2023
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Order Management Associate with Dutch or Italian
(Key Results areas)
Job Tasks
- Ensure operational support to the Customer by processing all order management requests received from the Customer in a timely manner and according to the Customer's instructions/procedures.
- Assures interface between partners/customers, support sales, credit & collections, support business, delivery, process development and the customer. Makes sure that all the questions are answered in the agreed deadline
- Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners. Actively applies and uses the near- offshore processes and work effectively with other teams. Translates customer requests
- Assures the check and balance function for all order-/ revenue- / and business relevant issues as well as to assure the compliance with policies
- Assures check and balance function, business controls and audit compliance in order to secure client' s financials. Assures compliance with the client's standards of business conduct
- Uses Customer's internal tools
- Meets customer's expectations/targets/Key performance indicators
- Sometimes needs to take over lead functions for customer projects from an admin point of view
- Ensures that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions
- Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams
- Takes over activities assigned by the manager
- Initiates and attends interdisciplinary meetings
- Analyzes processes and business cases in order to provide solutions for improvement
JOB REQUIREMENTS:
(Knowledge, skills, experience)
• University graduate
• Preferable previous work experience in Order management, Customer Service
• Fluent in English and Italian/Dutch (written and spoken)
• Computer literate - particularly Microsoft Package (Windows, Outlook, Excel, Word, IE, etc.)
• SAP know-how will be considered a plus
COMPETENCY REQUIREMENTS:
(Behavior, attitude, capabilities)
• Understanding of operating in an near/offshore environment
• Strong Policy and Procedure know-how
• Excellent communication skills and customer oriented thinking
• Standing towards business and sales to assure the check and balance function
• Good knowledge in business administration
• Organizational and inter personal skills
• Strong team player
Contract/Setup Management- Level 1
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