People Services Officer Tier 1 - Dutch speaking

People Services Officer Tier 1 - Dutch speaking
Are you eager to provide best-in-class support to our employees? Are you passionate about dealing with people, but at the same time being analytical with an attention to details? We are looking for You to join the new team!

Vacancy description
In this role, you have knowledge of the collective labor agreement, manuals, systems and processes and can make connections and analyze them.
You will be responsible for first line requests in Tier 1 and providing solutions to employees for these requests. You will work closely with team leaders, Tier 2, and HR stakeholders to develop and implement operational strategies that align with the organisation's values, culture, and objectives.

• Processing service requests on for example, hours and declarations, workforce administration, contracting, onboarding, learning administration, total rewards.
• Keeping knowledge in our HR tools up to date
• Connecting data from various HR systems Motivate your teammates and ensure team spirit
• Handling complex changes with standard deviations, processing them in the HR and time registration systems
• Informing the employee regarding the question asked
• Processing changes and corrections retroactively Coordinate annual plans with locations (such as scheduling matters and training plans)Handling shared invoicing regarding HR interventions
• Generating overviews to perform additional checks and analyzes on processed changes/data, acting proactively on this
• Checking for consistency between the different HR systems
• Responsible for reports and controls in line with ICF framework
• Keeping processes and work instructions up to date within the areas of responsibility
• Continuously standardize processes in order to transfer them from Tier 1 to Tier 0
• Is willing to change and able to anchor improvement proposals to optimize and/or automate end-to-end HR processes Maintaining data for KPIs
• Know where the knowledge can be found within the knowledge management systems, or know in which department the question can be answered correctly Asks questions and takes a customer-friendly approach (respectful, polite, communicative)

What we ask

• Minimum 1-2 years of relevant work experience preferably at a multinational company. Experience in administration
• Hands on HR experience and/or previous work experience in a SSC environment is a significant advantage
• Excellent communication (spoken and written) both in Dutch and English
• You have strong knowledge of Excel and other MS Office tools
• You are Digital savvy - having experience with systems like Successfactors and ServiceNow are a plus
• You bring a high dose of service orientation. You can handle responsibility, listen well and always look for solutions, even beyond the boundaries of your own job
• You have great attention to details, the ability to work precisely and independently
• You have excellent problem solving and prioritization skills, a real can do attitude
• You are a real team player eager to be a part of something new

What we offer

• A wide range of benefits (cafeteria, home office and sustainable travel allowance, MetLife life- and accident insurance, Medicover package)
• Home office opportunity (3 days/week)
• Opportunity to bring in your ideas and to develop further
• Challenging tasks with real added value
• Cheerful environment with colleagues from different cultures