JOI Gaming is looking for a full-time
Responsible Gaming Specialist to join the Responsible Gaming department. You ensure that the Responsible Gaming policy and procedures are followed, and mandatory requirements are adhered to in order to create a safe environment for the player and to build a reputable business.
Responsibilities - Analyze accounts based on GameScanner reporting.
- Follow up on escalations from Customer Support, Live Casino, and other third parties.
- Initiate and execute all intervention steps as per the Responsible Gaming policy.
- Prepare and execute personal interviews.
- Perform affordability checks.
- Follow up on interventions and conclude cases.
- Undertake Responsible Gaming measures following interventions.
- Document interventions.
- Be an active team member and suggest improvements for procedures and processes.
Requirements - Fluent in Dutch and English.
- Valid certificates "Kansspelproblematiek Basis" and "Kansspelproblematiek Aanvullend" for the Dutch market.
- Relevant experience in Responsible Gaming.
- Excellent team player, able to work well under pressure.
- Reliable, takes initiative, and is self-motivated.
- Strong motivational and persuasive skills.
- Passionate about player protection and emotionally stable.
- Previous experience within the iGaming industry is considered an asset.
- Previous experience with Jira and GameScanner is considered an asset.
- Highly organized with attention to detail.
- Willingness to work on holidays and weekends.
Benefits - Pension (5%) of your annual gross salary
- €1000 Employee Benefits Package for Gym, Flights, Health Insurance, etc.
- Friday Drinks & Lunch at the Office with the team.
- Hybrid Work: Work from home twice a week.
- Remote Work: Work remotely for a total of 1 month a year.
- Birthday Leave: Enjoy an extra day off on us!
- Free Parking in Sliema next to the office (If you own a car).
- Relocation Package