Bulgarije, SofiaBulgarije, Sofia


Publicatie datum 06.05.2024

Senior Specialist, Cash Collection with Dutch

Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.

Join us for a smarter and better everyday

We, at Kalmar (part of Cargotec) are looking for Senior Specialist, Collection with Dutch language to support the Kalmar Collections process including performance measures, process standards and policies via touch points and interfaces to related process areas.

Main tasks and responsibilities


  • Responsible for collections activities
  • Performing collections - calls and emails to customers
  • Maintain a call/contact schedule and follow up actions schedule
  • Responsible for securing promises for payment
  • Ensure that all customer communication is populated in the system as per the agreed format
  • Ensure a customer intelligence file is build and maintained


  • Dispute management until resolution - the creation of disputes, follow up & escalations, ensure all disputes have an identified resolution action plan with identified action owners
  • Ensure timely escalation of lack of progress in dispute resolution or payment delinquency

Performance & Ad/hoc Activities

  • Ensure usage of FSCM and ERPs as per standard operating procedures and instructions
  • Ensure month-end close tasks are performed as per the agreed SLA
  • Monitor all generic mailboxes in the area of responsibility/customer queries


  • Any other tasks assigned by the line manager related to the areas of accountability
  • All work needs to be conducted in compliance with Global Company guidelines, code of conduct, policies, procedures, controls and legal requirements

What you'll need to succeed

  • At the final stage of Bachelor degree in Accounting, Finance, Economics, Mathematics
  • More than 3 years of experience of relevant experience in an international environment
  • Good knowledge in Finance
  • Excellent computer literacy (Microsoft Excel - Pivot tables, VLOOKUP, Charts, Powerpoint and process mapping tools)
  • Independent user of all relevant systems, tools, processes
  • Full professional proficiency of written and oral English and Dutch languages
  • Advanced communication and collaboration skills
  • Ability to work in a team and take ownership
  • Ability to adapt to a changing environment, to work under stress
  • Able to work independently with an agreed process
  • Process oriented mindset, strong analytical skills and ability to prioritise

You will be part of

We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.

In addition we offer you:

Attractive compensation package;
Healthy work environment - company sponsored medical and dental insurance program;
Food vouchers;
Work-life balance - 25 days paid vacation, company events;
Transportation allowance;
Performance-based bonuses;
Work from anywhere within the borders of Bulgaria with option to work from the office according to your preference.

Interested to join?

If you are excited about this opportunity, please submit your application and CV in English.

Kalmar is part of Cargotec

Kalmar is the global leader in sustainable cargo handling for ports, terminals, distribution centres and heavy industry. With our extensive electric portfolio and global service network, we help our customers move towards safer, more eco-efficient and productive operations. Together, we develop innovative solutions that shape the future of our industry, improving our customers' every move.

Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 4.6 billion and it employs around 11,400 people.

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