Wipro Technologies
Publicatie datum 13.09.2023
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Service Desk Analyst- Dutch Speaker
Location and Work Mode: Hybrid/Remote- Gdansk
Language: Dutch
Type of Employment: We offer full time Contract of Employment (UoP)
Roles and Responsibilities:
- Providing Technical support to customers on phone or chats to solve their technical problems reported.
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network or computer issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- University degree or High school degree with education in the field of computer is an added .
- Prior experience in tech support, desktop support, or a similar role. ( not applicable for Freshers applying for the job)
- 1-3+ years of experience in IT support/Customer service role is required
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
- Good Customer relationship management skills
- Strong flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others - MyBenefit cafeteria
- Premium insurance for medical services for employee and family members- Luxmed
- Life & Disability Insurance for employees and family members- Generali
- Profitable Voluntary Pension Fund
- Social Funds benefits: holiday bonuses, allowance for kindergartens, etc.
- Integration and cultural events for employees
- Reword and recognition program for high performers
- Employee Referral bonuses
- Relocation assistance - Accommodation, travel and other expenses covered
- Friendly and chill atmosphere and company culture
*We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law
TIS Service Desk
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