Polen, Krakow (Cracow)Polen, Krakow (Cracow)


Publicatie datum 03.07.2024

Service desk employee Human Resources Operations - Process Associate - Dutch - Remote PL

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Service desk employee Human Resources Operations - Process Associate - Dutch - Remote PL


Would you like to receive excellent communication from our customers? That is your top priority! Not only by phone, but also by email. But this is anything but your full range of duties. We transform, we move, and you and your team grow with it. What does this entail?

• You can handle requests in a customer-oriented and communicative way. You are able to listen well, show empathy, but you are also able to find powerful and fast solutions to the issue;

• You are able to take decisions quickly from different perspectives and within the set frameworks and you think rationally;

• You can quickly switch between various activities and questions. On the one hand, you can perform repetitive work very well in succession and ensure that all teams have received their incoming e-mails - on the other hand, you can think carefully about which questions your team can answer, how you can improve internal processes and how you can improve the complete service provision;

• Collaborate? That's no problem. You can consult well with your colleagues, you can communicate openly and honestly, sharing information is the most normal thing in the world. You are reliable and happy to help - also outside your own team;

• You are analytical and you can quickly collect information from different places that you need to answer a question or handle a request;

• Process-based working is your thing. You can work well within set frameworks and processes, but you are not afraid to sometimes think further;

• A lot happens in a moving organization - you can therefore be flexible. Is an ad hoc project coming in or are you being asked to support another process/project? You make sure that you discuss everything with your team and make a new schedule.

Qualifications we seek in you!
Minimum Qualifications / Skills

• You have a very good command of the Dutch and English language and you can also switch between them;

• You can receive good feedback, reflect and grow!;

• You learn quickly and you know how to absorb information quickly;

• You are familiar with the HR and Payroll field, you are aware of various laws and regulations and you understand how to read collective labor agreements;

• You are curious and interested in learning a lot in every area of our services;

• You are result-oriented and you like change;

• It is a nice addition if you already have knowledge of Agile working.

Preferred Qualifications/ Skills

• Relevant experience in a similar role;

• Experience of working in a strong Customer Service environment;

• Knowledge of HR and Payroll, as well as in carrying out changes;

• Experience working in projects is a plus.

What can we offer?

• Attractive salary;

• Stable job offers - employment contract

• Work in a multicultural and diverse environment with employees from over 30 countries

• Genpact supports professional training and great career development opportunities

• Free access to our award-winning learning platform

• Benefits such as Insurance, Luxmed, additional vacation days, biking policy

As an Equal Opportunity Employer - we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format, nor do we require you to enclose a photograph with your CV as part of the application process. It is the candidate's absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

Kindly please see our Privacy Notice for Employment Candidates:

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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