Spanje, Santa Cruz de TenerifeSpanje, Santa Cruz de Tenerife


Publicatie datum 04.05.2024

Support Analyst with Dutch

The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

What you will do:
  • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
  • Identify appropriate problem-resolution procedures using customer-specific information.
  • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
  • Evaluate new services, processes and technologies introduced at the helpdesk.
  • Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.
  • Work with departmental staff to promote, develop, and maintain strong customer service values.
  • Escalate unresolved issues to support leads, designated (Client) service group.

Your qualifications:
  • Proficiency in Dutch and fluent in English.
  • Availability to work in shifts: 7x24 (40 hours per week - 5 days per week).
  • Basic PC Skills.
  • Experience problem solving and investigating at pace while simultaneously engaging and updating business partners.
  • Excellent communications skills.
  • Strong Analytical skills and process understanding.
  • Customer centricity and sense of responsibility.
  • Ability to learn.

Why you will love working here:
  • Training and development crafted to your individual goals and needs.
  • Continuous long term career opportunities and professional growth in a global company.

Possible future roles:
  • Quality Analyst
  • Serivice Delivery Supporter
  • Team Leader
  • Level 2 agent

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.

Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here

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