job
Portugal, MaiaPortugal, Maia

Powertalent

Publicatie datum 29.01.2024

Support Engineer (Dutch speaker)

Founded in 2015 within a technology disruption group, Powertalent is a distinguished Portuguese company specializing in recruitment services.

Our wealth of experience positions us as experts in the field, excelling where others may fall short. We offer tailored consulting solutions that precisely align with your staffing needs. Collaboratively, we design and implement the most effective recruitment strategies.

Leveraging the unique strengths of our country, including its climate, gastronomy, and security, we extend nearshoring services to optimize your workforce and contribute to your growth. For those seeking a hassle-free approach, we also provide turnkey recruitment projects, allowing you to focus solely on your business priorities.

We are a company of people, for people!

Responsibilities:
  • As our new Customer Experience / Support Engineer you will be part of the beating heart of our organization.
  • You will be responsible for researching, diagnosing, troubleshooting, and resolving customer issues in an accurate and timely manner.
  • You will be working on 2nd and 3rd-level lines of support for complex and highly technology-specific issues related to our products and follow standard procedures to escalate unresolved issues to appropriate internal departments.

Requirements

  • 2+ years of experience;
  • MS/BS degree in Computer Science, Engineering, or equivalent preferred;
  • Excellent written and verbal communication skills;
  • Experience with service and application support;
  • Knowledge of SQL and scripting;
  • Knowledge of Networking;
  • Knowledge of Linux and Windows server environments;
  • Experience with End-to-end and/or API automated testing using Postman/SOAPUI;
  • Experience with ITSM applications;
  • Familiar with Atlassian products (JIRA, Confluence, and Bitbucket);
  • Some experience in support processes (ITIL).
  • Be fluent in English (speaking and writing), and Dutch.

Benefits
  • Food subsidy;
  • Hybrid work, office in Maia, Porto district;
  • Professional stability;
  • Health insurance plan for our associates and family;
  • Company mobile phone and communication plan;
  • 26 vacation days.

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