Team Lead Customer Success - Dutch Market

Qred is a profitable, fast-growing fintech bank dedicated to powering entrepreneurs. In just 10 years, we've grown from a startup to hitting 1 billion SEK in annual revenue, supporting over 50,000 businesses and helping create 10,000+ jobs every year. We're now looking for Team lead for our Dutch Customer Account Team to own the customer experience within customer accounts, in the Dutch market .

About the role

The Customer Account Team Lead for the Netherlands is responsible for delivering a fast, personalized, and solution-oriented customer experience to maximize conversion and maintain high retention rates for our business loans and credit card.

This role combines operational leadership with management functions, focusing on optimizing the sales pipeline by proactively exploring and closing new sales opportunities with existing leads and customers. You will lead the team, ensuring smooth daily execution by managing the efficient allocation and prioritization of customer inquiries and sales queues within the CRM system.

As one of the three leads in the Dutch Customer Success department, you will collaborate directly with the Collections and Underwriting Team Leads to ensure a cohesive, full-circle approach to managing the country's risk appetite.

Key Responsibilities

• Revenue Generation & Sales Coaching
  
  • Own the team's performance against critical sales metrics (Conversion Targets and Net Retention Rate - NRR).
  • Actively engage with key customers and continuously coach the team on consultative selling, value articulation, and objection-handling skills.
  • Analyze the customer journey to proactively identify upsell, cross-sell, and retention opportunities.
• Team Leadership & Strategy
  
  • Lead and develop your team with full managerial responsibility, including recruiting, onboarding, coaching, and performance management, with a specific focus on strengthening the team's sales acumen.
  • Leverage CRM and product expertise to position our products as solutions to customer business challenges.
  • Collaboration with the Collections and Underwriting team leads to ensuring a cohesive, risk-aware approach.
• Performance Tracking
  
  • Maintain track of and report on bonus targets related to conversion volume/rate and NRR growth.

Qualifications

• Minimum of 2 years' experience in customer service and sales
• Fluent in Dutch and English, both written and spoken.
• Proficiency in CRM and product knowledge.
• Demonstrated communication, people management, and teamwork skills.
• Ability to complete projects in a timely manner

What will make you stand out from the rest:

• Prior leadership experience is a strong advantage
• Experience within fintech or a fast-growing organization

We are looking for someone who is:

• Innovative: Proactive in identifying and resolving issues, with creative thinking to innovate customer and team challenges.
• Positive: Able to create and sustain a "can-do" attitude among team members.
• Resilient: Comfortable with change and ability to guide team through transitions.
• Consultative Sales Coach: Proven ability to coach teams on adopting a high-impact consultative approach to service interactions, resulting in maximized renewals, successful upsells, and increased customer lifetime value (CLV)
• Result oriented - A strong drive to meet and exceed organizational targets

Why join us?

This is a unique opportunity to become a part of a growing fintech company that is redefining financial services for small businesses in Northern Europe. You'll work with a passionate and innovative team, participating in creating an environment where employees thrive and contribute to a shared vision of success.

One last thingWe will review the applications including CV and motivation letters, and if your profile matches our requirements, we will invite you for the next steps

1. Initial interview with hiring manager and/orHR representative
2. Case study discussion with hiring manager and country manager of another market.

This is a full-time, permanent position based in Stockholm. Don't wait to send in your application, we are reviewing applications on a rolling basis. While the start date is flexible, the right candidate can join us immediately.

Qred celebrates diversity and does not discriminate based on ethnicity, religion, national origin, gender, sexual orientation, age, disability status, or any other applicable characteristics protected by law.

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Team Customer Success Locations Stockholm