Elanco Animal Health Incorporated
Publicatie datum 16.08.2023
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Veterinary Customer Response Associate with Dutch
The role of the Veterinary Customer Response Associate is to be the first-line customer contact for all customer enquiries regarding veterinary and animal health products. Examples of such enquiries include product technical enquiries, possible adverse events, or product complaints. Associates will submit and follow up on suspected adverse events and product complaints in accordance with the company's global and local guidelines. Also, the Customer Response Associate may be engaged in Inside Sales activities during the periods of the year with a low workload related to adverse events and product complaints. The Customer Response Associate will work closely with the Pharmacovigilance, Technical and Sales & Marketing Managers in the relevant Affiliate to ensure timely, effective, and optimized execution across multiple touchpoints.
Customer Response Associate will receive inbound calls, e-mails or report forms from current and potential customers, (e.g. veterinarians, pharmacists, animal owners, etc.), answer questions and provide information based on relevant product documentation and material provided, assist customers with any issues regarding the products, and document any adverse event or product complaint reported in the system, meeting Quality Assurance Requirements and other key performance metrics.
We are looking for a veterinary nurse or technician who is a fluent speaker of English and Dutch. French is an asset. The candidate must possess excellent interpersonal, communication and listening skills. Experience in Customer Service or pharmacovigilance environment will be an asset.
We offer:
- Career at one of the leading global animal healthcare companies
- Hybrid work type
- Office located in the center of Warsaw (Rondo Daszynskiego)
- Extra days off
- Flexible working hours
- Sports cards (Multisport), private medical care, life insurance
- Employee Referral Program
- Open and inclusive environment which is supportive and welcoming of all diversity strands
- Animal-Friendly office
- Theatre tickets discounts
- Recognition and reward platform
- Language learning platform
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
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