Malta, SliemaMalta, Sliema


Publicatie datum 25.01.2024

VIP Manager - Dutch speaker

Fresh opportunity for an experienced VIP manager to work with top-performing igaming brands for the Dutch-speaking market! The role is offered on a hybrid-remote basis (mix from office and home) with a starting-salary of up to €40K!

Role & Responsibilities

In a nutshell, you will be responsible for customer acquisition and retention, through relationship building and strategic management:
  • Identify potential VIP clients
  • Develop and sustain solid relationships with VIP clients
  • Provide exceptional customer service to VIP customers
  • Address, assess, and resolve customer issues
  • Manage KPI targets and maximise player value
  • Assess and give feedback on daily, weekly & monthly KPI performance
  • Develop and implement VIP procedures, programs & initiatives
  • Collaborate with other departments to ensure seamless VIP experiences

Required Education, Experience & Expertise
  • Excellent communication skills in Dutch (native level / C2)
  • Fluent in English, both written and spoken (C1/C2)
  • Previous experience within the igaming industry
  • Experience from VIP management or another customer centric role
  • Extremely organized with outstanding time management skills
  • Attention to detail and the ability to multi-task
  • Excellent interpersonal skills
  • Expert internet communication skills (chat, email, social media)
  • Comfortable with communicating over the phone multiple hours daily
  • Ability to juggle multiple chats simultaneously
  • Strong analytical skill with a high level of Excel knowledge
  • Commitment to providing world-class service to valuable customers
  • Self-starter with a positive, can-do attitude

About this opportunity
  • Small team of VIP managers reporting directly to the Head of VIP
  • The role is offered on a full-time basis
  • Hybrid-remote = work part time from the office and part time from home/elsewhere
  • Working hours can be somewhat flexible, to suit the requirements for VIP players
  • Starting-salary for experienced VIP manager €35-40K
  • Holistic Healthcare - physical, mental & dental
  • Weekly company socials
  • Fantastic office in the heart of Sliema with seaview and a massive terrace

Apply with your extensive CV in English

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU. We act on behalf of numerous clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent

Department CRM and VIP Role VIP Manager Locations Sliema Remote status Hybrid Remote Yearly salary €35,000 - €40,000 Employment type Full-time

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