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Customer Service Agent (Dutch / Flemish) - Barcelona and Valencia

NCC Barcelona
NCC Barcelona
Publicatie datum 12/01/2022
Spanje, Barcelona
6 hebben gesolliciteerd

Do you have strong communication skills (native Dutch / Flemish), and would you like to work in an international environment, assisting customers from all around the world? This is your chance because we are looking for enthusiasts to strengthen our Customer Service team in sunny Barcelona and Valencia!

As a Customer Service Agent, your responsibilities include:

  • Assisting customers with various challenges by phone or e-mail (B2C)
  • Giving advice and providing solutions
  • Maintaining a good customer relationship
  • Making sure that all issues are solved and documented

What we are looking for:

  • Strong communication skills and empathy
  • Discipline, accuracy and reliability
  • Respectful and positive attitude towards customers
  • Solution-oriented approach
  • Patience
  • Ability to express yourself in a coherent and concise manner
  • Motivation to contribute to our customer satisfaction and business success

What you need:

  • Native level of Dutch or Flemish
  • Good level of English
  • Flexibility with regards to working hours (including evening and weekend shifts)
  • Basic computer skills are required
  • Call center experience is a plus, but not a must

What’s on Offer:

  • Fixed salary plus the possibility to earn a bonus up to €3000 / year
  • Paid training
  • Tax-free benefits including food, transport, insurance & childcare
  • 3 company events per year
  • Free fruit & water at the office
  • Free Spanish language classes
  • Easily accessible office in Barcelona (Poblenou area) or in Valencia
  • A fun, friendly and people-focused work environment
  • Open atmosphere in which employee suggestions and ideas are heard
  • Growth opportunities

An insider's view! Welcome to our offices in Casablanca and Barcelona!

 

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