Associate Application Support Consultant - Dutch Speaker

Company Description

Meet Unit4. With over 40 years of heritage, we're an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. - A powerful statement that enables different priorities for different people.

We're shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.

Job Description

As an Application Support Consultant, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

What you will do

• Progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate.

• Investigate, process and document application defects passed to the Application Support team.

• Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.

• Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress.

• To comply with the Company's information and Security Requirements and all Company Business procedures, policies, and ISO standards.

• To investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience.

• To identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.

• You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development.

• Work in a team environment to help and assist colleagues.

Qualifications

• Strong communication skills and fluent in English and Dutch (verbal and written)

• Common knowledge of Microsoft technologies, workplace processes and IT infrastructure

• Exceptional Customer facing skills, understand and be able to implement the concept of exceptional Customer Service

• Exhibits good analytical and problem-solving abilities

• Ability to manage your own time to prioritise workload and meet deadlines

• Able to use initiative and work alone, and as part of a team

• Friendly and professional manner with an enthusiastic positive approach to tasks

• Possess ability to work in a Dual Working Environment

• Previous experience of working in a Customer Service environment is an advantage

• Knowledge or experience with ServiceNow is a plus

• Knowledge on a given Unit4 ERP module or other module(s) will be an asset

• ITIL knowledge is a plus

Additional Information

Who we are

We are a people-first community that nurtures all the areas that surround your working experience. With us, you'll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.

We believe that 'How work should feel' is an evolving statement. Work goes beyond tasks and everyday responsibilities it's about feeling valued, empowered, promoted, impactful, seen, and appreciated.

We are reimagining how work makes people feel.

What we offer

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
• a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
• a safe and inclusive working environment - supported by our Employee Resource Groups, which are open to all.