CC Expert - English/Dutch Speaking

About Marley Spoon

At Marley Spoon, we're passionate about making weeknight cooking easier and more enjoyable. We deliver delicious meal kits with fresh, pre-portioned ingredients and easy-to-follow recipes directly to our customers' doors.

We're a global team united by a love of food and a commitment to creating great customer experiences.

About The Role

As our CC Expert for both our English and Dutch-speaking customers, you will be the primary point of contact for our customers, ensuring they receive exceptional support. You'll engage with customers through various channels, proactively resolve issues, and contribute to building a high standard of customer care with our Lisbon team. This is a fantastic opportunity for someone passionate about food, dedicated to customer satisfaction, and eager to grow within a dynamic team.

What you'll do:

Be the main point of contact for our English and Dutch-speaking customers across various channels (phone, email, chat, social media).

• Provide timely, thoughtful support while resolving customer questions and issues
• Make outbound calls to engage with customers and help strengthen long-term relationships
• Contribute ideas and feedback to help improve our proactive customer care approach
• Take ownership of projects from planning through execution and reporting

What We're Looking For

• Fluent in English & Dutch (a must-have!)
• Flexibility to work varying shifts, including early, late, or overnight schedules
• Strong written and verbal communication skills
• A genuine passion for helping customers and improving their experience
• Detail-oriented with a hands-on approach to problem solving
• Curious, eager to learn, and comfortable applying new knowledge quickly
• Passion for food is a plus

Benefits:

• Hybrid work policy (remote + office).
• 22 annual leave days +2 days extra days for every year of tenure (up to 6).
• 5 training days per year.
• Private health insurance provided by Tranquilidade.
• Food allowance of 7.62€/worked day under by Coverflex.
• 24/7 confidential employee assistance program.

Department Customer Communications Locations Lisbon Office Remote status Hybrid