Client Services Officer - Dutch Speaker W/M - Madrid

Job Description

THE POSITION

Our Operations Department is recruiting a "Client Services Officer - Dutch Speaker W/M", on a permanent contract.
You will join a supportive and proactive team within our management center and take on a multi-skilled role with growth opportunities at our site in Madrid.

In this professional opportunity, you will be responsible for supporting our beneficiaries and managing contract administration.

Support our beneficiaries and healthcare professionals:

• Respond to their requests and guide them through their healthcare journey, mainly by phone and email.
• Provide information about their policy coverage, reimbursements, and administrative management (subscription, amendments, cancellations, contributions, etc.).
• Ensure a high-quality service by providing clear and effective responses, contributing to their satisfaction and to our site's performance.

Manage contract and claims administration:

• Register and cancel contracts and monitor contribution payments.
• Process healthcare claims: enter reimbursements, prepare cost estimates, and issue guarantees of coverage.
• Update and modify beneficiaries' records (contracts, addresses, bank details, etc.).
• There is no prospecting or sales involved in this role.

YOUR PROFILE

With or without experience in insurance...what matters most to us is your personality and your willingness to learn.

You are fluent in English and Dutch (level C1), Spanish is a plus.

You enjoy working in a team and have excellent interpersonal skills. You are attentive, customer-focused, dynamic, and enthusiastic about your work.

You are methodical, demonstrate rigor, organization, and responsiveness in your daily tasks. You care about meeting set objectives: processing quality, volumes, and deadlines.

In short, you are someone we can rely on and who values a respectful and supportive work environment in return.

WHY JOIN US?

By joining our teams, you will benefit from training, full support in our jobs and tools, and close management guidance.

You will enjoy all the social benefits provided to our employees: performance bonus if you meet your objectives, profit-sharing bonus, meal allowance, 100% coverage of the basic individual or family health insurance, and reimbursement of transport costs.

You are guaranteed a good work-life balance thanks to our company agreements and a flexible work organization allowing you to work remotely up to 2 days per week, or even 3 days for people with disabilities, caregivers, or pregnant employees - in accordance with Henner's internal policy.

HENNERINT

About Us

For almost 80 years, Henner has been helping companies, professionals, and individuals with their health and social protection needs.As an independent international company, Henner has more than 2,000 employees and operates in 21 locations around the world. Every day, we support 64,000 companies and 2.5 million beneficiaries.

Our services bring together consulting, insurance brokerage, claims management, and medical expertise to provide the best support to our clients and their beneficiaries. Our commitment is reflected in our motto: "Here to Care." We are here when our clients, partners, and members need us, and we care for them as we would care for our own family.