Collection Specialist / Senior Collection Specialist with Dutch

Finance

Permanent

Job Description

Deliver the results that drive change.

Electrolux Group

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world.

All about the role:
As part of our Collection Team, you will be working with our Netherlands stakeholders making sure you contribute to building business relations with customers, resolve overdue bills and collect payments from those who owe. Being the first point of contact for our Partners, you will maintain excellent customer service standards while being well-organised and efficient at the same time.

This role requires working until 5.00pm for 1/3 of the time every month to support smooth customer service for our clients.

What you'll do:

• Perform collection process for assigned entity: contacting customers regarding overdue accounts and determining reasons for non-payments

• Deliver high level of customer service

• Monitor customer accounts and follow up on overdue accounts

• Participate in resolution of unclear payments

• Evaluate customer account and payment history

• Elaborate the reports (periodical and upon request)

• Prepare and update process maps and desktop procedures

• Supporting other team members in achieving team and individual goals

• Take actions to encourage timely debt payments

• Process payments and refunds

• Resolve billing and customer credit issues

Qualifications & Requirements:

• University Degree, preferably in Finance

• Fluent Dutch and English

• Solid experience in OTC Collection area

• Confident user of SAP in the Collection area

• Excellent analytical skills and attention to detail

• Experience in Credit will be an asset

• Great communication skills & telephone manner

• Customer-focused and a real Team player

• Efficient at working in a fast-paced environment with great time-management skills

Where you will be:

You will be based in a modern office in Krakow or work remotely from another location in Poland.

Our Global Shared Service Center provides services for all companies in the Electrolux Group worldwide. We are dedicated to Global Finance & Accounting, HR Services, IT, Reporting & Analysis CoE, and Product Documentation. We employ almost 1.000 talented people with respect to diversity & inclusion.

Benefits highlights:

• Hybrid work environment (13 days working from home each month) or fully remote if you're based outside of Krakow

• Medical insurance

• Cafeteria Platform for co-financing of Multisport or vouchers

• Extensive learning opportunities and flexible career path

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

For more information go to: www.electroluxgroup.com.