Collections Analyst - Dispute Resolution team - Multilingual | German/Dutch or Nordic Languages

Job Description

Join Our Team at Oracle! Are you a talented problem-solver with a passion for financial analysis? Do you thrive in a dynamic environment and enjoy the challenge of financial recovery? If you are fluent in German/Dutch/Swedish/Finnish or Norwegian and English and have experience in collections, credit analysis, or a similar role, we want to hear from you!

You will have a hybrid work schedule, with one day a week spent at our Bucharest office.

What You Will Do:

• As a Collections Analyst, you'll dive deep into customer accounts, leveraging your keen eye for detail and exceptional problem-solving skills to identify trends, assess credit risks, and implement effective collection strategies.
• Conduct thorough analysis of customer accounts to determine collection strategies and prioritize collections efforts.
• Engage with customers via various channels, including phone and email, skillfully negotiating payment terms and resolving outstanding issues.
• Resolve disputes related to customer payment on delinquent account.
• Identify root causes of problems and assign the issue towards the responsible department in order to resolve and follow up internally to ensure timely resolution and to increase customer satisfaction.
• Showcase your innovative mindset by identifying opportunities for process enhancements and streamlining collections workflows.

Qualifications & Skills:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Experience in collections, credit analysis, or a similar role.
• Fluency in German/Dutch/Swedish/Finnish or Norwegian & English and familiarity with ERP systems.
• Analytical and problem-solving skills, with the ability to interpret financial data and make informed decisions.
• Excellent verbal and written communication skills, with the ability to interact effectively with customers and internal teams.
• Negotiation skills, with the ability to handle difficult conversations and resolve conflicts.
• High level of accuracy and attention to detail in all aspects of work.
• Ability to work collaboratively with team members and other departments.
• Flexibility to adapt to changing business needs and priorities.

What We Will Offer:

• A competitive salary with exciting benefits
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique

Ready to Shape the Future of Collections?

If you're enthusiastic about taking on a challenging role and driving success in a dynamic environment, apply now and join us at Oracle!

Career Level: IC2

Career Level - IC2

Responsibilities

You will assist in the collection, management, and resolution of outstanding invoices from past due accounts. Collect overpayments from current and former employees. Work with departmental managers to eliminate root cause of overpayment. Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts. Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest. Conducts pre-sale credit risk evaluation, prepares recommendations, and makes credit approval decisions on new accounts. Recognizes deteriorating credit situations recommending and implementing solutions. Prepares collection reports.

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About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer