Collections Consultant - Process Associate - Dutch - Remote Romania

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

Inviting applications for the role of Collections Consultant - Process Associate - Dutch - Remote Romania

Responsibilities

• Communicate effectively, both verbally and in writing, with clients and related departments to collect outstanding debts in accordance with Standardized Operating Procedures and Work Instructions.
• Manage files efficiently, including organizing and prioritizing written correspondence, requests, and phone calls, as well as conducting credit investigations.
• Provide exceptional customer service through electronic channels, ensuring prompt and accurate responses to inquiries and concerns.
• Maintain a positive and professional image of the company and brand during all client interactions.
• Demonstrate creativity and focus on process improvement by identifying and implementing changes to enhance debt collection procedures.
• Verify and update customer information during each telephone exchange to ensure accurate and up-to-date records.
• Negotiate immediate resolution of unpaid invoices through various methods, such as reinstating direct debits or facilitating payment via credit card.
• Share relevant knowledge obtained through customer interactions with team members to foster collaboration and improve overall performance.
• Attend training sessions to stay updated on industry regulations, company policies, and collection strategies.
• Collaborate with colleagues to arrange flexible working schedules that accommodate business needs.
• Successfully complete the training plan and regularly pass the process knowledge test (PKT) to maintain proficiency in collection processes.
• Provide support and guidance to new colleagues, fostering a supportive and collaborative work environment.
• Identify and communicate outdated information in Standardized Operating Procedures (SOPs) to process trainers and the management team for necessary updates and revisions.
Note: This job description is subject to modification to align with the specific requirements and priorities of the client/organization.

Qualifications
Minimum qualifications
• Very good knowledge of Dutch and English
• Bachelor's degree.
• Good MS Office knowledge.
• Analytical thinking and self-starter.

Preferred Qualifications/ Skills

• Relevant experience in phone customer service/collections.
• High motivation and ability to learn.
• Ability to work under time pressure.
What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Insurance, meal tickets, additional vacation days.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.