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Polen, Krakau (Krakau)Collections Specialist with Dutch
Publicatie datum 28.07.2024
Your responsibilities would include:
- owning the Customer Ledger and is responsible for keeping it clean and clear and meeting collection targets
- acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections
- working collaboratively with other HGSS teams to ensure effective delivery of collection processes and that standards are being followed
- managing customer accounts and ensure a high level of service is provided at all times
- identifying held orders and taking appropriate actions to resolve them in accordance with credit policy
- effectively collaborating and communicating with the team in achieving team goals
- participating in meetings with OpCo stakeholders and providing updates on the collection progress
- supporting and contribute to the delivery and implementation of continuous improvement projects in collaboration with OpCo, HGSS and in line with HEINEKEN's standards
- regularly updating the Team Leader about developments and progress of collections opportunities and issues
- driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan
- ensuring process controls, policies and compliance are adhered to and suggesting any improvements as appropriate
- maintaing complete and up to date process documentation.
You are a good candidate if you have:
- Strong written and communication skills in Dutch.
- English- B2 or better
- experience related to Order to Cash/Customer Service area
- strong communication and problem solving skills
- experience with SAP and Excel systems
- ability to deal with resistance
- understanding of end2end Order to Cash process
- experience in multi-national environment (incl. Shared Services Centres)
What we offer:
Heineken
9 kandidaten bekijken nu
Publicatie datum 28.07.2024
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