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Polen, Krakau (Krakau)

Collections Specialist with Dutch

Publicatie datum 14.09.2024

4.6 out of 5 based on 526 of reviews

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to "WOW" the world with our expertise, passion and pride to be GREEN.We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

monitoring customer accounts and detecting overdue payments. Collecting and analyzing data for a selected payment/debt history. Reaching out to customers to discuss their debts.
owning the Customer Ledger and is responsible for keeping it clear and clear and meeting collection targets
acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections
working collaboratively with other HGSS teams ( Front and Back Office teams) to ensure effective delivery of collection processes and that standards are being followed
managing customer relationship accounts and ensure a high level of service is provided at all times
handling incoming and outgoing calls with customers-Identifies held orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy
supporting and contribute to the delivery and implementation of continuous improvement projects in collaboration with OpCo, HGSS and in line with HEINEKEN's standards.
regularly updating the Team Leader about developments and progress of collections opportunities and issues
driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan
ensuring process controls, policies and compliance are adhered to and suggest any improvements as appropriate.
maintaining complete and up to date process documentation.

You are a good candidate if you:

Dutch level C1
English level B2
at least 1 years of experience in OTC Collection area
experience in accounting background & expertise
strong customer focus
Collection expirience
HORECA customers
ability to deal with resistance
understanding of end2end Order to Cash process-Business knowledge
written and verbal communication skills
experience in multi-national environment (incl. Shared Services Centers)
negotiation skills.

What we offer:

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