Collections Specialist with Dutch

General Information

Position
Collections Specialist with Dutch

Work arrangement
Full-time

City
Gdansk, Katowice, Krakow, Lodz, Poznan, Rzeszow, Szczecin, Warsaw, Wroclaw

Country
Poland

Department
Business Delivery Solutions - Tax & Legal

Team
Finance Operate

Area of interest
Customer Service, Finance

Way of work
Hybrid

Description & Requirements

Who we are looking for

• 2-4 years of experience in finance customer service, or a related field; experience in collections, accounts receivable, or order-to-cash processes is preferred.
• Understanding of collections' impact on cash flow, AR aging, allowances/reserves, write-offs, and close ourcomes.
• Strong analytical and problem-solving skills with the ability to identify delinquency drivers, prioritize accounts effectively, and resolve complex payment issues.
• Proficiency in ERP/AR systems (e.g., SAP, Oracle, NetSuite) and strong Microsoft Excel skills.
• Ability to work independently, manage escalations, and recommend actions aligned with company policies and approval frameworks.
• Excellent verbal and written communication skills with the ability to negotiate professionally and collaborate with cross-functional teams.
• Proficiency in English (B2) and Dutch (B2) is required to support our global customer base.

Your future role

Join our team as Collections Specialist to independently manage a moderately complex accounts receivable portfolio and serve as a subject matter expert (SME) for collections processes, tools, and escalation handling. This role focuses on accelerating cash flow, reducing delinquency, and protecting customer relationships through advanced analysis, structured root cause identification, and effective cross-functional collaboration. As Collections Specialist with Dutch you will mentor junior team members, manage escalations, and drive improvements that reduce rework and prevent dispute-driven payment delays.

Key Responsibilities:

• Portfolio Ownership (Complexity & Impact): Independently manage a portfolio of moderately complex, higher-risk accounts (e.g., high-dollar balances, chronic late payers, multi-location customers, complex terms) to drive timely payment.
• Advanced Collections Strategy: Develop account-level collection strategies, including call cadence, prioritization, promise-to-pay management, and escalation thresholds, aligned with company policy and customer behavior.
• Exception & Root Cause Resolution: Investigate drivers of delinquency such as billing errors, pricing/contract misalignment, missing proof of delivery, master data issues, unapplied cash, and dispute volume. Coordinate corrective actions to enable timely payment.
• Escalation Management: Serve as an escalation point for analysts, leading moderately complex customer negotiations and internal alignment to remove payment blockers.
• Payment Plans & Negotiation: Define and manage payment plans, negotiate resolution paths, and secure commitments while balancing customer relationship health and financial risk.
• Cross-Functional Collaboration: Partner with Billing, Disputes, Cash Application, Sales, Customer Service, and Operations to resolve blockers and reduce repeat delinquency.
• Documentation & Compliance: Maintain accurate records of contacts, commitments, and outcomes, ensuring all collections activities adhere to policies and applicable regulations.
• Reporting & Insights: Track and report portfolio KPIs, including aging, delinquency, promise-to-pay attainment, DSO drivers, and dispute blockers, and provide actionable recommendations to leadership.
• Mentorship & Enablement: Coach analysts on best practices, including call/email effectiveness, negotiation, documentation, and prioritization, and contribute to playbooks and standard work.

What we offer

• Stable job in multinational company based on employment contract;
• Working in flexible hybrid model -3 office days and 2 remote days per week;
• Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
• Structured onboarding process and Buddy program for new joiners;
• Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
• Attractive benefits:

Selection process

Apply and create your future with us!

If your resume is of interest to us, the recruitment will consist of several stages:

1. Submit your resume in English.
2. Online Test
3. Short online interview / short phone interview with Recruiter.
4. Interview/s with member/s of the team.

You will receive feedback regardless of process result.

About Deloitte

The Deloitte Central Europe regional delivery capabilities tap into a talent pool of nearly 2500 regional tax advisory specialists and lawyers and over 500 tax, finance, accounting and legal compliance and technology development delivery experts, professionally fluent in over 20 languages, offering a multitude of business solutions services driving value for our firm and our clients.

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