Community Manager (Dutch-Speaking)

Who We Are

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML's specialist health network, VML Health, is one of the world's largest and most awarded health agencies. VML's global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

Who Are We?

VML The Cocktail is a creative transformation company. Our goal is to combine creativity, design, technology, and data to build products, brands, services, and businesses that connect with people, designing stories for tomorrow.

We work on end-to-end projects with our clients, from the moment an initial need arises all the way through to full development and implementation. We love to deeply understand the unique challenge of each project, and we rely on our incredible in-house talent to ensure its successful execution.
The Data & Marketing Area

Within Data & Marketing, we are looking for the best talent to join our team. In this division, more than 200 professionals work across all capabilities encompassing the world of data and digital marketing. It is a rapidly growing area with great and exciting challenges ahead.

Do you want to be part of this growth? Here is what we are looking for:

We are seeking a Community Manager who is passionate about building and nurturing communities through interaction. If you are proactive, empathetic, have an exceptional ability to engage and moderate conversations on social media, and your English is impeccable-we want to meet you!
Responsibilities:

• Build, grow, and energize the brand communities we work with across various digital platforms and international markets.
• Constantly monitor conversations, proactively responding to user comments, messages, and questions in real-time, always maintaining the specific voice and tone of each brand.
• Write and adapt copy, messaging, and responses based on the platform, ensuring communication remains consistent and highly effective for our international audiences.
• Identify potential crisis situations within community conversations and manage them swiftly and effectively.
• Identify trends, insights, and community needs, sharing them with internal teams to contribute to the continuous improvement of content and marketing strategies.
• Work in close collaboration with marketing, creative, data, and customer care teams to ensure a unified and consistent communication strategy.
• Foster active listening, facilitate proactive interactions, and drive the creation of a solid, engaged community.
• Experience in social care management through CRM platforms will be highly valued.

Requirements:

• At least 1-3 years of proven experience as a Community Manager, managing digital brand communities.
• High level of English and Dutch (bilingual or native), with a demonstrated ability to communicate fluently, naturally, and effectively. Proficiency in other languages is a plus.
• Prior experience managing social media accounts within the automotive sector is highly valued.
• Deep knowledge of major social media networks (Instagram, Facebook, X/Twitter, TikTok, LinkedIn, etc.) and the unique interaction dynamics of each.
• Excellent written and verbal communication skills, with an empathetic, friendly, and professional style.
• Proactive profile with great listening skills, problem-solving abilities, and experience managing sensitive situations online.
• Ability to interpret engagement metrics and extract relevant insights regarding community behavior.
• Passion for digital culture, the creator ecosystem, and the latest social media platform innovations.

Benefits of Working at VML The Cocktail

• Flexible working hours
• 25 days of annual leave + Christmas Eve and New Year's Eve off + 2 extra days during Easter (Semana Santa)
• Hybrid model - Offices located in Madrid center
• Personalized career path and continuous training opportunities.
• No dress code. Come to work as you are.
• Exclusive discounts and dedicated time for your personal and professional growth.
• Access to Cobee (flexible benefits platform).
• Maternity support initiatives and strong equality and diversity policies.

Next Steps

If you've made it this far, it's because we've caught your attention

Apply for the position, and our People team will review your CV. If it matches what we are looking for, you'll receive a call so we can get to know each other better and tell you more about VML The Cocktail and the role.

If you are passionate about excellence, embrace challenges, and want to be part of a team that transforms ideas into reality, The Cocktail is for you!

A quick tip for the process: we just want you to be yourself.

Are you in?

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X.

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