Credit Control Administrator - French/Dutch

Vacancy Name
Credit Control Administrator - French/Dutch

Location City
Ringwood

Main Purpose of Job
Hertz TNC/247 Credit Control Administrator English Speaking (with either FR or NL)

Credit Control Administrator is responsible for managing customer accounts, ensuring timely payments and minimizing bad debts within TNC/247.

Also responsible for the invoicing and transferring liability on penalty charge notices.

Duties will include raising invoices, chasing overdue invoices by phone, email and post.

This market needs to ensure that a high quality, business focused, efficient and cost-effective bespoke service which maximizes amounts recovered from the PCO/H247 drivers, while providing an excellent service and actively building client relationships and marketing/business development opportunities.

A Day in the Life:
Manage damage invoicing to customers.
Aged debt credit control process and current debt process - ensuring vehicles are immobilised effectively and in line with process
Escalation and support to other departments
Communication with stakeholders and customers
Debt management, new processes, and insurance processes if applicable and appropriate
Ensuring compliance in all communication across the business units in line with rental agreement
Debt recovery/Collection
Liaising with the CX team to ensure understanding and adherence to processes related to invoicing, billing and reconciling both.

What You'll Do:
• Improve efficiency in cash collection activities and reduce bad debt exposure.
• Chasing overdue invoices in a timely manner in line with process.
• Invoicing and transferring liability for penalty charge notices
• Holiday cover for recovery of excess and replacement vehicles.
• Immobilization of vehicles in line with nonpayment processes.
• Recovery of debt for Hertz 247
• Assist the manager of this department in preparing court packs.

What We're Looking For:
• Fluency in English.
• Fluency in a 2nd language of either French or Dutch.
• Moderate / Expert proficiency in Microsoft Office (word, excel, Power Point)
• Ability to collaborate with internal and external stakeholders across multiple functions and locations.
• Ability to influence.
• Flexible and adaptable; ability to work effectively in ambiguous situations.
• Excellent verbal and written communication skills.
• Results driven, ability to make decisions and help solve problems.
• Ability to build support a high-performing, results-oriented, and highly engaged team.
• Ability to drive process and organisational change.
• Ability to motivate teams and keep a positive attitude in a fast-paced environment.
• Ability to work under minimal supervision with a goal-oriented mindset.
• Ability to see the big picture and leverage critical thinking and decision-making skills.
• Excellent organisation, time management, delegation, and prioritization skills.

What You'll Strive For:
• % of debt recovery over revenue
• Recovery amount ratio
• Insurance claims appropriately handled and closed
• Compliance always

Key Responsibilities

Salary
GBP 0.0

Package Notes
IIP Accredited Employer
BUPA Life Insurance Scheme
Suggestion Box Monthly Winner Paid Reward
Cycle To Work Scheme
Childcare Vouchers
Home Computing Scheme
Dentist scheme
Eye test vouchers
Excellent onsite training and induction
Staff room with complementary refreshments
Corporate discounts, including hairdressing, gym membership, restaurants and bars
Monthly dress down days
Involvement with local charities and fundraising days/events
20 days holiday per annum plus an additional day per year of service up 5 days
Bank holidays entitlement
DBF Academy career progression structure
Recently renovated premises
Specific benefits on campaigns you work on including discounts, incentives and prizes.
Recommend a friend scheme paid reward
Apprenticeship positions available
NVQ qualifications
Limited free car parking.

Applications Close Date