Credit Control Manager (English & Dutch Speaker)

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together.

Role description:

The Credit Control Manager plays a pivotal role in supervising the day-to-day operations and activities of the team. This role involves providing clear instructions, offering constructive feedback, and evaluating the performance of GSSC team members. By providing more hands-on involvement, the Credit Control Manager ensures efficient and effective execution of tasks, promotes a positive working environment, and drives the team towards achieving their goals and objectives.

Role accountabilities:

Process Delivery
• Delivery of operational activities and processes to meet deadlines and requirements
• Conduct review and analysis of dunning and debt collection activities with assigned clients to ensure timely payments and reduce overdue receivables.
• Review financial documents including daily cash receipts forecasts, demand letters, statements of account and key registers such as bad debtor lists, invoicing requirement sheets, and receipt records
• Review the creditworthiness of clients by assessing their financial and legal status.
• Conduct a review of various cash transactions, including processing refunds and adjustments.
• Maintain team adherence to internal control guidelines
• Monitor service levels and targets, ensuring these are met and services are delivered in accordance to defined Service Level Agreements (SLA) and KPIs
• Identify, document and communicate issues or any potential operational risks in the day-to-day operations and propose solutions.
• Recommends areas for standardization and process improvement.
• Review and edit process documentations for clarity, completeness, and compliance with established guidelines
• Ensure business continuity plan is in place for all critical tasks

People
• Direct involvement in monitoring and guiding the work or output of the team
• Provide hands-on control by providing instructions, feedback, evaluating performance and recommends training for staff learning and development
• Ensure that the team meets specific goals and adheres to certain standards and company-wide policies
• Address team conflicts and issues, promoting a positive work environment, mediating conflicts, and finding fair and beneficial resolution
• Succession planning within the team

Qualifications & Experience:
• Bachelor's/College Degree in Accountancy or any related field in Finance;
• At least 6 years of related experience required, preferably in a professional services environment.
• Knowledgeable in Credit Management and scores tools such as Dun & Bradstreet;
• Strong analytic skills and experience working with Oracle as Arcadis' Enterprise Resource Planning (ERP) system, preferred.
• Fundamental knowledge in project management, with experience in spearheading small projects and implementing process improvements.
• Proven ability to build relationships and maintain effective communication with stakeholders and team members.
• Strong organizational and time management skills to prioritize work, delegate tasks effectively, and ensure timely completion of projects.
• Can work on flexible hours to meet changing work environment and to meet tight deadlines.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people.

#LI-BA3