Customer Care Agent (m/f/d) - Dutch Market (Inbound)

About us

WE CREATE MORE SALES is not just our claim, but our passion. Every day, more than 300 employees from the areas of consulting, online marketing, IT and telesales work to create 360° communication for customers that successfully combines sales and marketing.

Become part of this unbeatable team and celebrate national and international sales successes with us and our customers such as SAP, IBM, and Telekom. To strengthen our team in Barcelona, we are looking for a Customer Care Agent (m/f/d) - Dutch Market (Inbound)

Your profile

• Previous experience in B2B inbound support or inside sales
• Confident handling of customer communication via chat, email, and phone
• Strong interest in software solutions and digital tools
• Customer-focused, with a proactive and solution-oriented mindset
• Well-organized, reliable, and comfortable working in a fast-paced environment
• Excellent verbal and written communications skills in Dutch (Level C2) and English (Level C1)

What your future business day could look like

• You'll be the first point of contact for Dutch-speaking and international B2B customers, handling their inquiries via live chat, email, and phone
• With a solution-oriented mindset, You'll support customers on technical and product-related questions
• Every interaction matters - You'll ensure all details are accurately documented and customer data in the CRM stays current
• Working hand in hand with sales, product, and technical teams, You'll help create a smooth and positive customer experience
• By staying on top of the latest product updates, You'll make sure customers always receive the best possible support

What you can look forward to

• Opportunities for personal and professional growth
• Prime location, with a park and the ocean just moments away
• A creative, dynamic work environment that fosters innovation
• Charming restaurants nearby, perfect for relaxing breaks
• An inclusive, friendly team that makes you feel welcome

How to apply?

Our recruiting team looks forward to receiving your application (resume / CV is sufficient) via our online form. A cover letter is not required.

Equal opportunities for all: We welcome applications from people who are as diverse as we are - regardless of age, disability, ethnic origin and nationality, gender, religion, sexual orientation or social background.

If you have further questions regarding this role, feel free to contact our Recruiting-Team via [email protected]

ALEX & GROSS GmbH
Carrer de Josep Pla 2
Building 3, 1 - B
08019 Barcelona
Spain