Customer Sales and Service Coordinator - Dutch speaker (m/f/d)

Company Description

Job Description

WE ARE GROWING FURTHER and we are looking for YOU! Would you like to ensure that Harry and Megan can take all of their furniture to their first flat together, without anything getting broken? Or give Family Smith a memorable holiday experience when they are traveling with their children for the first time? Or help Ms. Meyers get to her business meeting on time? Join our international service & sales team, and help us provide a premium service to our customers as Dutch speaking Customer Service Agent (m/f/d), so that they will keep coming back to us.

Have you already had the opportunity to gain experience in a call center environment? Perfect, then get started right away. Sounds interesting? Then apply, and support our service & sales team as a Dutch Customer Service Agent (m/f/d). Please send us your application documents in English.

YOUR ROLE AT SIXT

• You are the first point of contact for our customers and provide advice to their requests regarding their bookings, rental agreements, complaints, and invoices
• You assist our business and private customers on the phone and via email in using the online booking systems, to make reservations, offer our customers a full-service package and find a solution for any problem
• You always have a sympathetic ear, and you advise our customers over the phone and via email
• You will work closely with other departments across the company, embracing our strong team spirit to deliver the best service to our customers and drive satisfaction and loyalty - we are big on team spirit
• You will work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty
• You are available to join our team starting September 14, 2026

YOUR SKILLS MATTER

• Language You are fluent/native in Dutch and English (written & spoken) and have an understandable and clear way to speak and express yourself
• Experience You enjoy customer contact and know how to deal with challenging customers in a professional and friendly manner. You already have some experience in customer service, working in a call center or BPO environment
• Interpersonal Excellence You are a reliable team player with strong communication and organizational skills, thrive under pressure, and remain flexible and dependable - even in a dynamic shift-based work environment
• Team spirit You like to work in international teams and appreciate the exchange with colleagues
• Tools You are practiced in using MS-Office programs - especially Outlook, Word, and Excel

WHAT WE OFFER

• The SIXT Lisbon Experience Two of Lisbon's most exciting hubs - Factory Lisboa in Beato and ARTs Lisboa in Parque das Nações - are where you'll find your new home base. Expect a fast-paced, international atmosphere where ideas flow freely, people genuinely look out for each other, and no two days feel quite the same
• Community & International Environment Join a truly global workplace with colleagues from many nationalities. Regular team events, community activities, and inspiring talks with internal and external speakers make our Lisbon hubs more than just an office
• Modern Work Setup Benefit from a hybrid working model with two office days per week. Our modern offices are designed for collaboration while allowing you the flexibility to work in the way that suits you best
• AI at your fingertips From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve
• Time Off & Wellbeing Enjoy 28 vacation days per year, an additional day off on your birthday, one volunteer day annually, and private health insurance that also covers your spouse and children free of charge
• Everyday Benefits Receive a yearly Coverflex allowance and a daily meal allowance to make life a little easier every day
• Employee Perks Get exclusive rates on all SIXT services, with special discounts extended to your family and friends. Because great perks are even better when you can share them

Qualifications

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!