Customer Service Advisor (German and/or Dutch Speaking)

Are you a confident communicator who thrives in a fast-paced environment? Angling Direct, the UK's leading fishing tackle retailer, is looking for an enthusiastic and reliable Customer Service Advisor to join our friendly team!

We are seeking a motivated individual to join our Customer Service team based at our Head Office in Rackheath, Norwich, this is a permanent full-time hybrid role working 42.5 hours per week with a starting rate of £13.21 per hour. To support our growing European customer base, applicants must be fluent in German and/or Dutch, with excellent verbal and written communication skills.

If you are ready to cast your line into a new opportunity, Angling Direct is the place for you!As a Customer Service Advisor, you'll be the first point of contact for our customers - whether they're seeking help, making a complaint, or just looking for information. Your ability to listen, empathise, and offer practical solutions will help shape a positive experience and lasting impression of our company.

You'll need to be confident, quick-thinking, and tech-savvy, with excellent communication skills and the ability to multitask in a fast-paced, customer-focused environment.

What You Will Do:

• Handling enquiries and call-backs via phone, email, and live chat
• Providing accurate information on products, services, and current promotions
• Processing refunds, exchanges, and web-based returns
• Monitoring and flagging potential fraudulent activity
• Resolving disputes efficiently and professionally
• Supporting the processing of customer returns and warranty items, including occasional handling of returned stock.
• Liaising with internal departments to ensure smooth communication
• Supporting admin and order fulfilment processes
• Contributing to a positive, friendly, and proactive team culture

What We Are Looking For:

• Strong interpersonal and customer service skills
• Positive, can-do attitude with a friendly tone
• Ability to work under pressure with high attention to detail
• Comfortable using computers and digital platforms
• Proven problem-solving skills and adaptability
• Previous experience in customer service or call centre is desirable
• Team player who can also work independently when needed

Why Join Us?

• Hybrid working (4 days in the office, 1 day from home)
• Staff discount on fishing tackle and equipment
• Free on-site parking
• Company pension scheme
• Supportive and friendly team environment
• Opportunity to work for the UK's leading specialist fishing tackle retailer
• Develop valuable customer service, communication and problem-solving skills
• Be part of a growing international business serving customers across Europe