Customer Service Agent - Dutch market - Barcelone, Espagne.

ADM VALUE - A TESSI Group Subsidiary.
ADM VALUE, a subsidiary of the TESSI Group, is a leader in customer relations and customer experience. With a strong presence in 6 countries and 16 strategically located production sites, we are committed to providing innovative solutions that enhance customer experience.
Our Impact
We operate in 6 countries: France, Spain, Morocco, Madagascar, Mauritius, and Senegal. Our global network of 16 production sites allows us to meet our clients' needs on an international scale.
Dedicated teams: Over 6,500 passionate and committed employees share a common vision of excellence in customer service.
Part of TESSI: As a member of the TESSI Group, we benefit from the support of a renowned organization, generating a revenue of €513 million and employing over 13,000 people worldwide.
Our Commitment to Quality and Growth
Quality & Growth: We are proud of our impressive 8.5% growth rate, reflecting our continuous commitment to innovation, quality, and customer satisfaction. This dynamic growth reinforces our position as a trusted partner for businesses seeking to elevate their standards of excellence in customer relationship management.

Location: Barcelona
Contract Type: Permanent / Full-time
Starting Date: Training-20/07/2026

We are launching an exciting new customer service project in our contact center and are looking for motivated and customer-oriented Native Dutch Speakers to join our growing team.

If you enjoy helping customers, solving problems, and working in an international environment, this opportunity is for you.

Your Responsibilities

• Provide high-quality customer support via phone, email, and tickets
• Assist customers with delivery tracking, parcel issues, returns, and general inquiries
• Ensure a professional and empathetic customer experience at all times
• Handle customer requests efficiently while respecting KPIs and quality standards
• Collaborate with internal teams to resolve complex situations
• Maintain accurate records of customer interactions

Profile We Are Looking For

• Native level of Dutch (spoken and written)
• Good level of English for internal communication and training
• Previous experience in customer service, call center, or contact center environments is a plus
• Excellent communication and problem-solving skills
• Customer-focused attitude with empathy and patience
• Ability to work in a fast-paced and dynamic environment
• Team player with a positive mindset

Working Hours

Rotating schedules within the following opening hours:

• Monday to Friday: 08:00 - 19:00
• Saturday: 08:00 - 18:00

What We Offer

• Permanent contract of 39hs a week
• Salary: 23K gross per year + 3.5K bonus gross per year.
• Opportunity to join the launch of a new international project
• Stable and growing company environment
• Paid training and continuous support
• International and multicultural workplace
• Career development opportunities within the company
• Referral program, invite a friend and get up to 600€.

Join us and become part of an exciting new adventure in an international customer service environment!

How to Apply:

Contact: [email protected]

Tél: +34 699 176 863