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Customer Support Agent (Dutch Speaking)
Hulp bij verhuizing
Publicatie datum 15.08.2026
Who are you?
- You bring proven experience in a customer support role, ideally within the iGaming environment.
- You are a native-level Dutch speaker with a strong command of English.
- Communication is your superpower — both written and spoken.
- You have an eagle eye for detail and thrive on solving problems.
- Even under pressure, you stay calm, focused, and motivated.
Most importantly, you’re someone who is excited about living and working in Barcelona — a city that offers the perfect mix of Mediterranean lifestyle, international networking, and professional opportunities.
We firmly believe that diversity is what makes us strong, and everyone is welcome to enjoy the ride! We are committed to upholding a high level of inclusion and celebrating the unique perspectives of every team member.
Our client is looking for a Dutch-speaking Customer Support Agent to deliver an outstanding level of service while ensuring player satisfaction.
Based in the fantastic Barcelona office, you will have the opportunity to be part of something unique and help the business continue to provide first-class service to all customers. With rapid growth, this role also offers great potential for long-term career progression.
- Respond promptly and professionally to customer inquiries via live chat and email
- Provide accurate information and support to players regarding games, promotions, accounts, and technical issues
- Resolve customer complaints and issues efficiently, aiming for first-contact resolution and high player satisfaction
- Assist with account verification processes, including KYC (Know Your Customer)
- Monitor and report on player feedback, suggesting improvements to enhance the player experience
- Collaborate with other departments, such as Responsible Gambling, Fraud & Payments, and AML, to resolve complex issues and protect customers from potential gambling harm
- Stay up to date with industry trends, game updates, and company policies to provide informed assistance
- Participate in training sessions and team meetings to continuously improve service skills and product knowledge

Stephan
Workwide Recruit
- Ik zal je persoonlijke recruiter zijn voor deze vacature in het buitenland!
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