Customer Support - Dutch Speaker

Our client is a successful iGaming operator with a brand new, gorgeous office in Malta. They are looking for a Dutch Customer Service Agent to join their growing, fun-loving team!

Ideally, you have experience from the iGaming Industry or in a customer-facing role in sales or support. It is important that you are comfortable online and move fluently between multiple chats and emails, and that you are highly service minded.

The basic starting salary offered is €28K.

Note: Due to the urgency of the role, only candidates who are based in Malta are being considered for this role.

Role & Responsibilities

• Provide customer support via chat, phone, and email in Dutch
• Support players with technical (perceived or actual) problems
• Ensure player satisfaction through applying professionalism and empathy
• Educate players on game rules and features
• Assist players with finding their way around the website and current promotions

Skills & Experience

• Excellent written & spoken communication skills in Dutch (native/C2 level) and English (C1)
• Previous experience in a customer-facing role, preferably online/chat support
• Internet & IT savvy
• Able to work on a shift basis across 7 days per week (rota)
• Flexible multitasker, adapting swiftly to a fast-paced environment
• Quick learner
• "Winner mentality" - you like to deliver to the best of your ability

About this role

• Starting Salary €28,000 + night shift supplement
• Hybrid workplace arrangements (40%, after probation)
• 5% private pension contribution from the company
• €1,000 Annual Wellness Allowance
• Company Lunch weekly
• Access to continuous training in Casino, Sportsbook, AML, RGL, and more
• Free parking for cars and motorbikes
• Many more perks offered!

Please, apply with your detailed CV in English.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.

Department Customer Support Locations St. Julian's Remote status Hybrid Yearly salary €28,000 Employment type Full-time