Customer Support Specialist with Dutch - Out of Hours

Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow. With more than 19 years of experience in Bulgaria, we are the most mature Delivery Center of Akkodis. Our over 900 experts deliver technology solutions in IT, Software, Cloud, and Digital fields.

Now, we are looking for Data Collection Specialist to join us in our mission to engineer a Smarter Future Together.

Job Purpose:

This is an opportunity to join like-minded people, expand your capabilities and learn from the best-in-class professionals whilst having the mentorship that will help you go beyond your expectations. By joining the company, you will develop your professional path as part of our brave professionals always pushing boundaries and paving new ways to build a better, smarter future.

The role is working on 12 hours shifts from Monday till Sunday on rotation. (19:00-7:00 - during a week and 7:00-19:00 / 19:00 - 7:00 during weekends).

Your agenda will be:

• Providing support in Dutch and English by telephone, e-mail, and chat
• Identifying clients' problems and proposing solutions
• Focusing on customer expectations and satisfaction
• Protecting confidential and sensitive information and materials
• Collaborating with other team members to provide high-quality support

And you are:

• Fluent in Dutch (at least B2 level) and have good English skills
• Keen on communicating with customers
• Proficient in Microsoft Office
• Excited to develop your professional career
• A team player

You will get:

• Competitive remuneration package
• Performance-based bonuses
• Fully remote position
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more) Competitive remuneration package
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 150 BGN/month
• Upskilling & reskilling training programs and e-learning hub
• Diverse career growth opportunities
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives

United by our passion for talent and technology, we look at the world differently.
The future won't wait, it's time to start engineering a smarter future. Are you ready?