CX Specialist @ in3 (Dutch Native)

Behind the brand.

in3 a fintech startup that helps customers pay for anything in 3 parts. This is useful for example when buying an expensive washing machine, and you want to spread the payment over 3 months.

The company's mission is also to protect the financially vulnerable. In the past years, more and more people have gotten in debt by so-called 'buy now, pay later' providers. We do not want to be a part of this. That's why the company created technology that checks a consumer's creditworthiness in milliseconds.

For more information about in3, click here!

How to WOW.

• Support customers over the phone, email, and chat
• Help customers with questions about refunds and payment cancellations. Mediate in disputes between customers and webshops
• Troubleshooting, innovation, and change management are part of the daily business
• Help improve your team's KPIs like customer satisfaction, response rate, and average handling time.
• Communicate patterns in customer feedback to supervisors and brainstorm with colleagues in order to improve the customer experience.
• Mapping and improving business processes to enhance customer journey and satisfaction
• Stay up-to-date about the latest policies and regulations

The WOW factor.

• Native-level Dutch and fluent English
• Excellent communication skills
• You are proactive and solution-oriented
• A technical or finance background is an advantage
• You value learning and can't wait to know more about fintech
• You have some experience with customer service or related fields
• You can think outside the box to always find a solution for the customer

The extra's you'll love.

• The career adventure of your lifetime in sunny Valencia, Spain
• The chance to work in a scale-up environment with a high-performance culture
• Collaboration with the most well-known and fastest-growing brands in Europe
• Be part of an incredible, international community of like-minded and motivated professionals
• The opportunity to grow and develop yourself both personally and professionally
• Delicious and healthy breakfast and lunch
• A comprehensive benefits program, including Spanish classes, boot camps, the coolest team-building activities, and more
• Support with Spanish administration, tips and tricks for relocation, and access to Spanish health insurance