Debt Collections Agent - Dutch speaking (m/w/x)

About Grover

Unlock the future of tech with Grover! We're revolutionizing access to cutting-edge technology, offering affordable and sustainable solutions through flexible tech rental subscriptions. No deposits, no commitments-just the latest tech on-demand, exactly when and where you need it. Join us in transforming the tech landscape across Germany, Austria, Spain, and The Netherlands. Your journey to limitless possibilities begins with Grover!
Our Mission & Vision

To date, Grover has circulated over 1.2 million devices, employs over 400 people, and stands as one of the fastest-growing scale-ups in Europe. We hit Unicorn status in 2022, and are scaling internationally!

We're proud to champion a more sustainable way to use tech. With an average of 3-4 rental cycles per device depending on the category, we estimate that the rental of our portfolio from 2015-2021 resulted in 160,000 fewer e-waste products and about 250 tons of e-waste.

To continue this incredible adventure, we are currently looking for a Debt Collections Agent - Dutch Market to join our talented Debt Collection team in our Berlin HQ, 3 days a week.

What you will contribute:

• Contact customers via phone and email to inform them of overdue payments
• Plan a course of action to recover outstanding payments
• Negotiate payoff deadlines or payment plans
• Respond to customer queries
• Investigate and resolve discrepancies
• Update account status and database
• Alert superiors of debtors unwilling or unable to pay when necessary

What you bring:

• First experience in Debt Collection is a big plus
• Fluent in Dutch and English (C1 level minimum)
• Customer service oriented
• Basic understanding of accounting principles
• Ability to multitask and work with targets and tight deadlines
• Experience with MS Office and Salesforce
• Excellent communication and negotiation skills

♥ What you will love about us:

• Hybrid model with 3 days per week in our HQ Berlin
• 30 days per year to work abroad
• BVG monthly discount to drive you everywhere in Berlin
• Mental health support with Nilohealth
• Physical health support with Urban Sports Club or ClassPass
• Annual learning budget of 1000€
• Exclusive Grover Tech discount for you & your loved ones
• Engaging, open office located in Berlin-Schöneberg with regular events

If you fancy an influential role and making our world a little greener, become part of the Grover Family, and let's grow together. ♥

We are looking forward to meeting you!