Denza Technical Support Engineer Switzerland

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Key Responsibilities:

• Provide on-site vehicle repair service for end customer
• Offer remote technical support end customer to solve the technical problem
• Drive quality and R&D resources from headquarters to promptly respond to and address market issues escalated form customer
• Use big data platforms for remote diagnostic analysis, to predict vehicle problems, offer
technical solutions, and track real-time vehicle handling progress;
• Collect vehicle quality issues through multiple channels, push for improvements at the
source, and validate the effectiveness of market solutions;
• Closely work together with Area Service Managers, AS Field Engineers and the entire technical and warranty team
• Closely work together with the Denza department
• Perform on site technical support during launch and other events where Denza products are being displayed
• Ensure together with the Field Engineers that any software update or other quality related update is tested and verified prior to its release

Location: Switzerland | Full-Time
Department: AfterSales

Reports to: Head of AfterSales in Switzerland

Qualifications:

• Solid knowledge of mechanical and electrical systems.
• Fluent in Dutch and English; Chinese language skills are a strong plus.
• Excellent communication skills with a strong problem-solving mindset.
• A strong team player with the ability to work independently on technical issues.
• Valid driving license and certification for high-voltage system operations.
• Willingness to travel frequently to provide on-site support.
• Prior experience in electric vehicle aftersales service is highly preferred.

What We Offer

• A dynamic and innovative work environment at BYD Switzerland, a leader in sustainable technology.

• Opportunities for professional growth and development within a global organization.

• Competitive salary and benefits package.

• The chance to contribute to a greener future through impactful marketing initiatives.

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.

Locations Zug