Ierland, DublinMicrosoft
Publicatie datum 13.07.2024
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Responsibilities (Text Only)
Customer Engagement
Be the central point in maintaining strong customer relationships and advocating for customers within the organization/Microsoft.
Ensure continuity of customer accounts and monitor customer satisfaction metrics by proactively establishing conditions of satisfaction at the outset of engagement and managing the escalation process.
Account Management
- Leverage specialized and technical resources and other roles to provide customers with the expertise they need across our product se
- Ensure the account team of specialized resources that support the customers is aligned on customer goals and expectations
Maintain Product, Solution, and Industry Expertise
- Proactively build and maintain strong knowledge of Microsoft's product landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities; demonstrate a strong understanding of the customers' business strategy and the direction of the industry.
Qualifications (Text Only)
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field of sales and negotiation experience or related work or internship experience with year-over-year growth.
OR equivalent experience.
- Excellent Communicator. Strong negotiation, organizational, presentation, financial acumen, written, and verbal communication skills.
- High Performer. Highly driven person who consistently exceeds goals and expectations and has the ability, characteristics, and determination to compete effectively against skilled and diverse competition.
- Work cohesively with members of the Microsoft sales & services team, Microsoft partners, engineering, and marketing to solve customer and partner issues, leverage best practices, & deliver results.
- Growth Mindset. Ability to overcome and work around problems that are inevitable in rapidly growing businesses - positive approach to problem solving, learning, and development
Fluent Dutch speaking is preferred
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