Digital Account Executive, SMC, Dutch speaking

Guidance (Text Only)

Job Posting Content
Content for the Responsibilities and Qualifications section of the job posting should be leveraged from the Role Library found on HRWeb: HRweb - Role Library.

For guidance on how to create an impactful job description, reference the Job Posting Aid.

For roles in the EU or UK: Years' experience should not be included.

Accessibility Guidance
- Use only the "Paste as Text" button in the text editor to transfer content, especially if using Microsoft Word, PPT, Outlook or OneNote

Change the Font Family to Calibri

- Do not use special characters
- Use only one sub-heading for each of the 3 sections - e.g.
- Responsibilities -> Key responsibilities
- Qualifications -> Skills required
- Only format content within the text editor (e.g. create bullets and bold styling using the associated buttons in the editor)
- Remove all blank characters at the end of a sentence by pressing Enter to end each line

Follow these suggestions for what to avoid in your job advertisement:
- Do not mention unannounced products, technologies or project codenames.
- Do not discuss future product milestones or roadmaps.
- Do not mention executive names.
- Do not use a team name unless well known to external audiences.
- Do not discuss internal company goals or business strategies.
- Do not discredit current Microsoft products in market or use language with a negative connotation when describing Microsoft products or services.
- Do not use stats that may be newsworthy such as downloads, units, market share, sales, revenue, or other business metrics without first consulting your Public Relations team.
- Do not mention specific competitors.
- Absolute security, safety, and privacy do not exist. Therefore, do not make any statements that express or imply absolute security, safety, and privacy.
- Do not reference internal URLs, job levels, or terminology.

Responsibilities (Text Only)

Customer Engagement

Be the central point in maintaining strong customer relationships and advocating for customers within the organization/Microsoft.

Ensure continuity of customer accounts and monitor customer satisfaction metrics by proactively establishing conditions of satisfaction at the outset of engagement and managing the escalation process.

Account Management

- Leverage specialized and technical resources and other roles to provide customers with the expertise they need across our product se
- Ensure the account team of specialized resources that support the customers is aligned on customer goals and expectations
Maintain Product, Solution, and Industry Expertise
- Proactively build and maintain strong knowledge of Microsoft's product landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities; demonstrate a strong understanding of the customers' business strategy and the direction of the industry.

Qualifications (Text Only)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field of sales and negotiation experience or related work or internship experience with year-over-year growth.

OR equivalent experience.
- Excellent Communicator. Strong negotiation, organizational, presentation, financial acumen, written, and verbal communication skills.
- High Performer. Highly driven person who consistently exceeds goals and expectations and has the ability, characteristics, and determination to compete effectively against skilled and diverse competition.
- Work cohesively with members of the Microsoft sales & services team, Microsoft partners, engineering, and marketing to solve customer and partner issues, leverage best practices, & deliver results.
- Growth Mindset. Ability to overcome and work around problems that are inevitable in rapidly growing businesses - positive approach to problem solving, learning, and development
Fluent Dutch speaking is preferred