Disputes Associate with Dutch

General Information

Position
Disputes Associate with Dutch

Work arrangement
Full-time

City
Wroclaw

Country
Poland

Department
Business Delivery Solutions - Tax & Legal

Team
Finance Operate

Area of interest
Finance

Way of work
Hybrid

Description & Requirements

Who we are looking for

• 0-2 years of experience in Finance Customer Service; experience in Accounts Receivable, dispute or deduction management, or a related financial analysis role is considered an advantage.
• Good verbal and written communication skills, with the ability to clearly articulate complex issues and maintain professional correspondence with internal and external stakeholders.
• Strong analytical and problem-solving skills, including the ability to investigate complex issues and conduct detailed root cause analysis.
• Hands-on experience with a major ERP system (e.g., SAP, Oracle, NetSuite) is preferred, along with advanced proficiency in Microsoft Excel.
• Proficiency in English (B2) and Dutch (B1/B2) is required to effectively support a global customer base.

Your future role

We are looking for a highly analytical Accounts Receivable Associate to join our finance team. This role focuses on investigating, validating, and resolving customer deductions and disputes to maximize revenue recovery and drive process improvements. The ideal candidate is a natural problem-solver who excels at root cause analysis and can communicate complex findings effectively. You will be a key liaison between our customers and internal departments, requiring exceptional verbal and written communication skills to negotiate resolutions and protect the company's financial assets.

Key Responsibilities:

• Dispute Investigation: Take full ownership of an assigned portfolio of customer deductions, including short payments, pricing discrepancies, shipping errors, and compliance-related fees.
• Root Cause Analysis: Conduct thorough research by gathering and analyzing data from various sources (e.g., ERP, portals, customer systems, proof of delivery) to determine the validity of each dispute.
• Customer & Internal Communication: Confidently communicate with customers and internal stakeholders (Sales, Customer Service, and B&C Process Teams) via phone and email to gather information, challenge invalid claims, and negotiate resolutions.
• Documentation Management: Meticulously compile and maintain all supporting documentation required to either approve a credit or deny and collect on an invalid deduction.
• Resolution & Recovery: Process approved credit memos accurately or work with the Collections team to pursue repayment for invalid claims.
• Trend Analysis & Reporting: Identify, track, and report on dispute trends to management, highlighting root causes and recommending preventative measures to reduce future deductions.
• Process Improvement: Actively participate in identifying and implementing process improvements to prevent recurring disputes and streamline the resolution workflow.

What we offer

• Stable job in multinational company based on employment contract;
• Working in flexible hybrid model -3 office days and 2 remote days per week;
• Great opportunity for professional development (individual training plan, soft skills and technical trainings)
• Structured onboarding process and Buddy program for new joiners;
• Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion.

Selection process

Apply and create your future with us!

If your resume is of interest to us, the recruitment will consist of several stages:

1. Submit your resume in English.
2. Online Test
3. Short online interview / short phone interview with Recruiter.
4. Interview/s with member/s of the team.

You will receive feedback regardless of process result.

About Deloitte

The Deloitte Central Europe regional delivery capabilities tap into a talent pool of nearly 2500 regional tax advisory specialists and lawyers and over 500 tax, finance, accounting and legal compliance and technology development delivery experts, professionally fluent in over 20 languages, offering a multitude of business solutions services driving value for our firm and our clients.