Mercier Consultancy MD is excited to offer a rewarding opportunity for a Dutch Booking Agent to join Booking.com, with paid relocation to the beautiful country of Greece. In this role, you will provide high-quality support and assistance to Dutch-speaking customers, helping them with their travel bookings and inquiries while enjoying the benefits of living in Greece.
Responsibilities - Respond promptly and professionally to customer inquiries in Dutch across various communication channels including phone, email, and chat.
- Assist customers with booking modifications, cancellations, and resolving any travel-related issues.
- Troubleshoot and provide accurate solutions to customer challenges to enhance satisfaction.
- Maintain detailed records of customer interactions and transactions using CRM systems.
- Collaborate with internal teams to ensure efficient problem resolution and continuous service improvement.
- Keep abreast of Booking.com's promotions, policies, and services to provide accurate guidance.
Requirements - Fluency in Dutch (both written and spoken) is mandatory; English proficiency is an advantage.
- Previous experience in customer service, preferably in the travel or hospitality industry.
- Strong communication and interpersonal skills with a customer-centric approach.
- Ability to troubleshoot and resolve problems effectively with empathy.
- Familiarity with CRM platforms and online booking systems is a plus.
- Willingness to relocate and adapt to life in Greece with support provided for relocation.
- Organizational skills to manage multiple priorities efficiently in a dynamic environment.
Benefits- Competitive Monthly
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...